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Call forwarding question

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bubbaaa

bubbaaa

Technical User
Joined
Aug 9, 2004
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can a user with a agent id call forward their phone? The user is logged out of her que.
 
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Yes if they are not logged in they can forward their extension using featute access code as long as they have permissions
 
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Can you tell me where the permissions are set at?
 
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Sorry, I should have added that. Make sure their COS give them call forwarding off net (if they want to forward to cells, etc) and console permissions to use the FAC's. I am pretty sure you can forward the extension even when you are logged into a queue, you just cant forward an agent id. Let me know if that helps. K
 
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