Call forwarding profile Ignored?!

[cinter]

I've got a unique setup where the customer wants an external bell which gives a yelp as a call comes in, then have the call hit a ring group where it can be answered.
I've set the bell up with a CFNA External and FCNA Internal call forwarding profile with the COS no answer option set to 2 secs, forwarding to my ring group. About twice a month, a call gets "stuck" on the bell and rings it until the caller gives up... mitel usually does just what I tell it to, has anyone seen this before? The ring group was definitely not all busy at the time it happened.
Controller is a 3300 CXII.
Thanks! it's got me stumped...

 

[kwbMitel]

I don't think ring groups can be busy which would have been my first thought as forwarding only attempts once and will fail to a busy device

I do notice however that you do not say that you have busy forwarding enabled.

Under these conditions, 2 calls that arrive in less that 2 seconds may cause the issue as the second call will camp on and the forward timer will have already expired.

I would set the Busy forwarding



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What's most important is that you realise ... There is no spoon.

 

[cinter]

I'll try that, but the call logs don't show two simultaneous calls...
I suspected that as well at the beginning, but I think the logs would show two calls, even if they came in in rapid succession.

 

[Billz66]

perhaps change it so the call goes to a ring all ring group with the bell in it and set its cascade timer low to the ring group with the users.

That will remove the call forwarding from the equation


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