Call forwarding in IP Office 3.2 3

[chaseplane]

When a call is forwarded, the user reports they get about three rings and then it goes back to VM so the caller can leave a message. Is there any way to modify the amount of rings or time it tries the forwarded line before coming back to the VM system?

 

[gknight1]

How are you forwarding?

 

[chaseplane]

We are forwarding a short code put into the system by the programmers who set the system up. I believe it is an unconditional forward. Everything that comes into said extension gets forwarded to the number the user has programmed. Hope this helps.

 

[gknight1]

I believe the no answer time is when the voicemail picks up. You have to be careful that you don't set it too long, otherwise it will go to his cell phone voicemail. You change this setting under the telephony tab of that user.

 

[crumthwacket]

Extend the allocated answer interval set under the telephony tab for that user. It has a default setting of 15 seconds. It's something most of my customers really enjoy - they ignore calls forwarded to their cell phone and the call returns to voice mail where the caller can decide to leave a message or transfer to another extension or receptionist.

 

[chaseplane]

I looked under the Telephony Tab and "Allocated Answer Interval" was not present. There is a "Transfer Return Time" but I am not sure if this would apply to forwarding.
Thanks for all the replies. Is there another option I should be looking for?

 

[Belrick]

They mean the No answer time. If blank it will be using the system default no answer time (by default 15sec) For mobile forwarding you need to increase the no answer time to 30seconds at least IMHO.

 

[chaseplane]

Thank you all for your input. I have it working the way I want now. Your help was greatly appreciated and useful.