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Call forwarding calls to another SCN site.

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JDClampet

JDClampet

Programmer
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Is there a way to setup a call forward button on a user so that when they leave there office to forward there external calls to there sister SCN site? Both sites are IPO500 and with embedded VM.

Thank you!
 
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yes is the answer, but it depends how you have the incoming calls programmed, if you send all calls to a huntgroup then you can have an out of service huntgroup in the other site (advanced networking license required) and the calls go there when you hit the huntgroup out of service button. It will light the button too so you have a visual where the calls are going and you can have that button on several phones on the system.

Joe W.

FHandw., ACS

If you can't be good, be good at it!
 
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Get "advanced networking license required" licence and it will make you life easier.

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It works! Now if only I could remember what I did...
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Except he has embedded on both sites Bas, not supported in an Advanced SCN as we know :-)

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers
 
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Ok, but who uses embedded on multi site?!

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It works! Now if only I could remember what I did...
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Then get rid of it and use vmpro
You can not get it all :-)
No advanced SCN then no normal behavior between those sites !


RTFM.gif



ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
 
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Indeed, but it's an expensive way to save entering some shortcodes :-)

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers
 
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But buying twice embedded (already done) is almost vmpro
SCN should always be advanced in my opinion


RTFM.gif



ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
 
Upvote 0 Downvote
why would embedded impede on the functionality of the incoming calls?
He just wants to send them to the other side (the dark side?) and that makes no difference if you have embedded or VM Pro or am I still dreaming this morning.

Joe W.

FHandw., ACS

If you can't be good, be good at it!
 
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It wouldn't, and you are not dreaming (although I am pretty dreamy) ;-).....only kidding. I was saying that he wouldn't want to go down the Advanced SCN route as it stands now because his setup would not be supported, that's what the discussion is about :-)

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers
 
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Has anyone else noticed that in 4.2(17) anytime you attempt to forward a call between locations using a forwarded user WITHOUT an Advanced Networking license you get an error in SSA stating that you have attempted to use Advanced Networking without a license? I have 3 sites where this has failed yet it worked before.

Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford
 
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I probably did but i stopped looking to those flaky errors :-)


RTFM.gif



ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
 
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thanks, everyone. so i need a ASCN license?
 
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I'm just wondering if they locked that down to force you into ASCN, which would seem odd in that it will be obsolete in 5.0.

Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford
 
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just a last attempt to make a buck or maybe they give out the R5 upgrade for free to the IP500 customers when it comes out and want to make sure that people appreciate what they are getting.
I must be dreaming today but not about you Andrew sorry to tell you.

Joe W.

FHandw., ACS

If you can't be good, be good at it!
 
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They can't really as it's not listed as an advanced SCN feature, and if they recommend an upgrade to fix a bug (as they always do) that would incur a cost which they cannot do, so youre saying it doesn't work or it just errors when you do it?

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers
 
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JDClampet, it looks like it depends on your firmware level, but if you do need advanced SCN you current setup will not be supported and may give you issues as embedded should not be used in advanced SCN.

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers
 
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Andy it doesn't work. It lists in Monitor as something related to HG member UFwd with no alternative and then goes to VM if enabled or gives busy if no VM. Then gives the error in SSA. This was obviously a was to avoid purchasing ASCN so it wouldn't surprise me if they locked that down.

Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford
 
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Can you try a shortcode without a * or #
Maybe you need to route it to ARS first :-)


RTFM.gif



ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
 
Upvote 0 Downvote
I wonder if Dial emergency might force it through ?

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers
 
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