Call forward busy IPO 1

[toolmanneeks]

Tried looking for answer but could not find.

I have IPO 500v2(7.0.36) with a user who has 2 CA's. When a call is tranfered to them from the operator the call does not drop into vmail when they are on a call. Customer does not want to toggle or set phone (on/off) everytime on call. Checked "unconditional" (on) going to voice mail - did not work.Tranfered call stays with operator, but transfered call to RNA goes to vmail, also call does not ring on second line. Can't find anything on this. Thanks

 

[1043]

Is voicemail checked/ticked?
What is the no answer time set for. Those 2 things determine if calls go to voicemail

You can also check reserve last CA. With only 2 call appearances and this checked all calls will go to voicemail when the user is on the phone.

 

[toolmanneeks]

Where would I find the - reserve last ca box to check?

Thanks

 

[Bas1234]

User > telephony > multiline

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool

http://tinyurl.com/bas1234

)
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[toolmanneeks]

I'll give that a look - thank you