Call coverage.

[pconrad]

I have an extension (8410) that I want to ring the same time as a shop phone (2500), or even to hunt to the shop phone, and also be able to go to Audix. I can get this to work except it only rings the shop phone 2 times before going to Audix. How can I extend the number of rings for the second phone before Audix?

 

[avayaman]

If I understand you properly, it sounds like you have the 8410 covering to the shop phone and its second point of coverage is Audix. I presume, you do in fact want it to go to Audix , if the shop phone does not pick it up. If not, give it a new coverage path with no second point programmed & it will ring the shop phone forever. If you do want it to end up in Audix, you need to change the (system wide) second coverage ring parameter in the system parameters coverage-forwarding form, to increase the number of rings, its usually 2 rings by default, I believe. As long as it does not negatively affect other phones in the system, you should be able to increase it at least by one or two ring cycles. If you list the coverage paths in the switch you can see if second point of coverage is being used that much.

 

[avayaman]

One other thing to try, although I suspect it won't work is to make the first and second point of coverage & maybe the 3rd as well, the shop phone and then the next point the Audix. The theory is that the call will go through 2 ring cycles in each point before hitting the Audix. In other words maybe its cumulative. I've never tried it, but maybe I will in our lab. Something tells me, the switch is going to ignore points going to duplicate locals & jump to the Audix anyway. Its worth a try.

 

[Bobg1]

I think what you might want to do is set up a bridged appearance on the 8410. Make sure bridged call alerting is turned on for that ext.

 

[pconrad]

Thanks for all the suggestions. I had to resort to having the person forward their phone to the shop phone. I set up abrv-dial buttons to simplify this, but it still requires user intervention.

PC

 

[Bobg1]

Now I see what you were tring to do.
You might also look at setting them up in a terminating extension group. If you want the current ext of the 8410 as the primary extension number, you can setup another ext # for the 8410 and tehn put both it and the shop phone in a term Ext gr with the ext # you previously had for the 8410.
Both phones will ring at the same time and you would set the coverage for the group.