Call Center Setup?

[haasd0g]

I need help. CP150 Call center is giving me a massive headache. Has anyone seen a good FAQ on setup?
My customer wants the department to ring 4 times then get a recording with the option to leave a message for the dept or stay on hold to speak to a live rep.
Calls are currently answered by the AA then to a CCR tree which directs them to the proper dept.
Currently I have 4 hg's, and it queues the unanswered calls, but the customer in waiting ought to be hearing the company message not a ringing phone.
Please help or this job may kill me.
Thanx

 

[senk1s]

you'll have to use the ACD/Call Center to distribute the calls - and NOT the hunt groups

The call center setup/operation guide is fairly good guidance.
You probably want to direct the CCR to the transfer DN of the appropriate ACD group(skillset) - then the callers can hear announcement/music while waiting

 

[luv2ski]

assign incomming lines to hg have aa pick up those lines after 4/5 rings have aa give option to lv msg press 1 or to speak to a person press 2 have 2 go to a acd q

ski season has started