Call center Call flow

[9885776408]

Hi,

How caller will reach the agents in the call center environment.

OR

what is the call flow in Call center ? please give as many ways as you know.

 

[adminman3]

Inbound calls:
Build your hunt groups first, and associate agent IDs (with EAS only) or extensions (non-EAS) with this hunt group or skill(EAS). Second, build a vector to use to queue to the skill you just built based on time of day and whatever other circumstance you wish or need. Third, use an extension from your range of leased DID numbers to serve as a VDN (if calls come from off your system)othewise, you can use a soft number for the VDN (add VDN XXXX). Put the vector number of the one you just built, in to the VDN form. Test by dialing the VDN after logging in on one of the agent phones, or if no EAS, just call the VDN.