caiw2kos : process exit

[nbarve]

Hi,

I'm having problem to start caiw2kos on a windows 2000 server. Using Unicenter 3.1.
I have reistalled tng agents on it a couple of times, and deleted the CA_APPSW folder. The installation completes without any error messages, but when i start the agent, it fails all the time, with error : caiw2k os fail to start rocess exit. First it doesnt complain, when i run awservices status immediately after caiw2kos start, it says caiw2kos running, next time it says, FAIL.

Any ideas?

Rgds

 

[UberGeek27]

When you say you deleted the ca_appsw folder, I assume you did that as part of the reinstall and not post-install?

Try running the following commands:

awservices stop
awservices start -m
aws_orb start
aws_sadmin start
caiw2kos start -l 4

then look in %agentworks_dir%\agents\logs\caiw2kos.log for more detail. Post the contents of that log back here and someone may be able to help more...

 

[nbarve]

hi,

i run the above, and it fails again.
Here is from the log file.

0000000 2004-09-20 11:46:49.00 - Logging (V2) started.
0000001 2004-09-20 11:46:49.00 [A]-71c- LCL_Language : Important information! Detected language <English>
0000002 2004-09-20 11:46:49.00 -71c- caiW2kOs : The Agent is using version v1.3.2b of tngagutl
0000003 2004-09-20 11:46:49.00 -71c- CBC : Call-Back feature has not been enabled for agent 'caiW2kOs'
0000004 2004-09-20 11:46:49.00 [F]-71c- caiW2kOs : autosave is not enabled
0000005 2004-09-20 11:46:49.00 [D]-71c- _AWF_RegName : Request for caiW2kOs:caiW2kOs
0000006 2004-09-20 11:46:49.00 [C]-71c- LIC_SetComponentCode : Important information! licutil Component Code <1 IXA,UKX>
0000007 2004-09-20 11:46:49.01 [F]-71c- License : Licence check fail 1 (IXA,UKX)


Any ideas?

Rgds

 

[UberGeek27]

Yep - the log says it all, your license is invalid!

Call support, they will send you the license file to fix it.