i am running into an issue where the users are getting busy signals sometimes when they try to transfer to a hunt group, make a call or even when the receptionist tries to transfer. I had a pri down that day but plenty of available trunks still. Does anyone know what could be causing this. thanks.
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Busy signals
- Thread starter aaahvaya
- Start date
Maybe the cue for that hunt group was full. Do 'display hunt xx' and see how many cue spots u have and whether u have coverage for the hunt group. There is problabaly a 'list measurements hunt' or 'monitor hunt' command that will show what is going on with the hunt group.
Da-vi'do
P.S. A message to all,if you want to get the best response to a question, please read FAQ222-2244 first. Also give the type & version of your voice mail & pbx system & preview your post to make sure it is complete & understandable. Be aware that if u don't answer a question, I usually will not continue to help u.
Da-vi'do
P.S. A message to all,if you want to get the best response to a question, please read FAQ222-2244 first. Also give the type & version of your voice mail & pbx system & preview your post to make sure it is complete & understandable. Be aware that if u don't answer a question, I usually will not continue to help u.
- Thread starter
- #4
hey the queue is 99 deep. The thing is that we have the same amount of traffic everyday but this only happens sometimes. What is the current traffic to tone board, call classifer ports that i need? i currently have a tn2182b tone clock. How do i know if i need additional cards or a call classifer card
I had a similar problem with a trunk group that became busy at certain times of the day...you said you had a PRI down. Check you routing, I had no other trunk groups listed for my busy trunk route so that when calls were being made (in or out) on the busy trunk they were blocked. I added trunk group 2 and 3 to my route pattern for trunk 1 (the busy one) so that when it becomes busy the calls will now roll to 2 and 3. Just a thought...
Tina
Tina
- Thread starter
- #6
Sorry didn't know the busy was immediate! I'm pretty much a newbie too but this is what I did for the routing:
list ars ana, look for the route pattern that you are wanting to work with. List route will show you all of your route patterns and which trunk they hit in order. In my case my local was route pattern 4 and it was set (back in the day) to only go to trunk 1 so then I cha route 4 and added 2 and 3 so that the call will go trunk 1 then 2 then 3. Now when I list route, route 4 shows 1 then 2 then 3 under trk grp. A really helpful Avaya tech sent me a prefix doc if you want it I can e-mail it to you.
Tina
list ars ana, look for the route pattern that you are wanting to work with. List route will show you all of your route patterns and which trunk they hit in order. In my case my local was route pattern 4 and it was set (back in the day) to only go to trunk 1 so then I cha route 4 and added 2 and 3 so that the call will go trunk 1 then 2 then 3. Now when I list route, route 4 shows 1 then 2 then 3 under trk grp. A really helpful Avaya tech sent me a prefix doc if you want it I can e-mail it to you.
Tina
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