Business Continuity from a Telecom Perspective

[jfh9219]

Thought it might be nice to start a thread to see what people are doing for Business Continuity from a Telecom perspective.
We are in the process of developing a telecom plan as part of our overall corporate BCP.

Sessions regarding this topic are usually well attended at INAAU which tells me that people are interested. I am sure that for companies where calls = dollars there are some very elegant/costly solutions.

What about companies with single sites and not alot of extra money? Do people include voice mail? What type of RTOs do people have to adhere to?

 

[wildcard100001]

Sev 1 tickets.. No matter the site or location. 4hrs - target resolution, Tech engaged within 15 minutes of issue

Sev 2 tickets... 8 hours - target resolution, Tech engaged within 15 minutes of issue

Sev 3 tickets ... 3 days - time line for work to be done (within)

Sev 4 tickets ... 1 week - Time line for work to be done (within)

Anything dealing telecom... voicemail included..

Thanks,

Wildcard