Bugs Bugs Bugs! 2

[CraigUK]

Can someone please help with the meaning of the following bug messages?

% BUG480
% BUG480 + 00612322 0061CE44 005B96A7 01303D60 01303783
% BUG480 + 01302ECC 01302E6F 01302E08 01302A52 013022B4
% BUG480 + 0130173C 013016C0 012F7C2A 00DE5004 00DE4E06
% BUG480 + 00DE453F 08F786D6 0128AC6D 0125E0C0 0125DE1D
% BUG480 + 0125DB69 0125BC22 0125BB25 00D3A247 00D3714D
% BUG480 + 00D36EF1 00584AA4 0057FA04 00554B19 0050BB59

% BUG4398
% BUG4398 : 132 0 2 10 03385E0C 00000207 00000310 0000848A 00009F88 0 00000000
00
% 000000 03458514 0 0000200A 0000AA31 00007731 00000026 00000000 00000000 00000
0
% BUG4398 + 006123D4 007C93DB 007C937C 007C8BC1 00761780
% BUG4398 + 00760EAC 0076038F 00ABB11E 08FA798B 00AB1847
% BUG4398 + 08FDF013 00589576 005893FE 005890AA 00584C81
% BUG4398 + 0057FA04 00554B19 0050BB59

Many thanks

Craig

 

[johnpoole]

go to load 32 and do a conv on the hex, you'll see the tn that's causing those

john poole
bellsouth business
columbia,sc

 

[CraigUK]

Forgive me John but what is the hex?

 

[johnpoole]

bug 480 is trying to write to a protected location, which looks corrupt. bug 4398 is an acd problem, componding the original corruption question..

.conv 22b4
=>  032 1 13 08

some bugs/errs/sch's (most) give a hexidec code instead of the tn, by finding the actual tn that is causing the problem you may be able to out those sets and ini, rebuild the sets and not have to have nortel clean up a problem. 1st glance would make me beleive that someone made a change on an acd set, acd sets always have to be outed and put back in, for any change. i will not even change the name on a dn on an acd set, a name change in my switch is done with the disu x x x x, out x x x x and new.. i have never gotten corruption on an acd set but i did see a name change on an acquired set cause an ini

john poole
bellsouth business
columbia,sc

 

[SpelingChampeon]

Speaking from experience.. I cant emphasize how right John is!

Whenever you have to make a change to an ACD set.. ALWAYS deaquire, disable, out and rebuild, then reaquire. If you do NOT have Symposium, always disable, out.. then rebuild the ACD set. Because the ACD environment is (for lack of better wording) a software environment within a software environment, outting and rebuilding is a must.

 

[CraigUK]

Many thanks guys for your help on this. I still have a question though regarding the 'hex'
There are many numbers that are shown so how do you know which one is the tn that is causing the issue?

BUG480
% BUG480 + 00612322 0061CE44 005B96A7 01303D60 01303783
% BUG480 + 01302ECC 01302E6F 01302E08 01302A52 013022B4
% BUG480 + 0130173C 013016C0 012F7C2A 00DE5004 00DE4E06
% BUG480 + 00DE453F 08F786D6 0128AC6D 0125E0C0 0125DE1D
% BUG480 + 0125DB69 0125BC22 0125BB25 00D3A247 00D3714D
% BUG480 + 00D36EF1 00584AA4 0057FA04 00554B19 0050BB59

Many thanks

Craig

 

[johnpoole]

usually the last 4 digits of the hexedecmical code will translate to a tn. in some cases that is the only way to find the source

john poole
bellsouth business
columbia,sc

 

[DigitalG]

Hi john, do you have more information about resolving bugs ?A small crash course?
Thanks Digital G

 

[dannoWI]

Usually the HEX that will translate to a tn is in the line after the :, for example
BUG4398 : 132 0 2 10 03385E0C 00000207 00000310 0000848A 00009F88 0 00000000
00

 

[DigitalG]

BUG4398 : 132 0 2 10 03385E0C 00000207 00000310 0000848A 00009F88 0 00000000
00


Where do i check in this line ?

 

[johnpoole]

.conv 848A
=> 132 0 02 10

if you look the bug up, you should see the other fields defined, the can be memorey locations dtr's speech paths etc


john poole
bellsouth business
columbia,sc

 

[CraigUK]

Dear All

I have used the conv command in LD 32 and have identified the tns and the app that may be causing the issues.

Many thanks to all of you for your input and fantastic insight.

Craig