BSR or SOMETHING

[venoman25]

Amigos,

Does anybody knows what kinda treatment I can do to redirect calls when I have 1 VDN(incoming) and 2(outgoing)based on agent´s availabillity?
MUST be something like a BSR.... "like" because I don´t have this feature...

Thks
Venoman25_BR

 

[TelecomHeadache]

I think you are looking for <check skill> with <oldest-call-waiting>. The line of code should be something like <<check skill ## pri M if oldest-call-waiting > ###>>.

TH - Administrator for AvayaMultiVantage/AUDIX/Octel/CMS SuperVisor/TeleTraq/CDR/CallMasters/Val/IP Agent

&quot;If the phone rings, could you please answer it ?&quot;