Boot Problem after FW-Update 2

[AIXspecial]

Hi there
I did a Firmware update on a IBM 7029-6C3 (p615) and since then no boot possible.

Following infos: FW : 3F061030
Error: LED 9411
+ 20EE000B

Before the Firmware-Update the machine was newly installed with AIX 5.3 ML4 and worked fine.

Any ideas would be highly appreciated.

Thanks

_______________________________________
greetings
AIXspecial

 

[p5wizard]

Googling for 20EE000B points in this direction: no boot record found from boot list.

Try and boot from install image, access rootvg from maintenance menu and then from standalone shell:

bosboot -a -d /dev/hdiskX -l /dev/hd5

With X being 0, 1, whatever disk the hd5 logical volume is on.

and then

bootlist -m normal hdiskX
bootlist -m service hdiskX

Same number for the disk as above. Then try and reboot the server again.


HTH,

p5wizard

 

[AIXspecial]

Hi p5wizard

thanks for your post. I tried it without success. As next step I re-installed AIX but when it reboots... same result.

I think what should be done first is to upgrade the FW of the SCSI-Adapter and the disks.

The problem is, that these FW-Files are not on the machine and burning it with a Windows system results in a lowercase filename (which fails).

Thanks again

_______________________________________
greetings
AIXspecial

 

[p5wizard]

Do you have a diskette drive on the p615? if so that might be a way in for the adapter/disk firmware.

Also I there's a CD ISO file with all sorts of firmware that you can download and burn to a CD-R, that may have your necessary firmware on it:

http://www14.software.ibm.com/webapp/set2/firmware/gjsn?mode=10&page=cdrom.html

HTH,

p5wizard

 

[ogniemi]

I had similiar problem. I had to install new drivers for a scsi adapter (no internal disks were detected - cfgmgr was failing due to missing drivers).

 

[DukeSSD]

The service guide:

http://publib16.boulder.ibm.com/pseries/en_US/infocenter/base/hardware_docs/pdf/380630.pdf

Says, on page 136:
Checkpoint Description Action/ Possible Failing FRU
9411 Service processor is issuing request to stop instruction execution See note 1 on page 138.

The note says:
Notes:
1. If the system fails to progress after this checkpoint is put in the display, do the following:

a. Activate the service processor pinhole reset switch on the system’s operator panel.

b. If the hang repeats, check with service support to see if there is a firmware update that fixes the problem.

c. If not, or the update does not fix the problem, replace the service processor, location: U0.1-P1-X1.

d. If replacing the service processor does not fix the problem, replace the system backplane, location: U0.1-P1.

e. If this procedure does not fix the problem, call service support.

So it could well be the service processor just needs a reset to get it's head around the new firmware before it can resolve the boot list properly.

If you don't have hardware support and the reset does not fix it, try UNPLUGGING ALL POWER and then remove the battery on the system board for about 10 minutes.

The "service processor pinhole reset switch" is shown on page 19, it is behind the little hole just to the right of the white power button, near the top left corner of the operator display. It is a paper clip job... you should feel it click.

 

[AIXspecial]

Hi there
thanks for your posts. Now the problem still persists:

p5wizard: On this link you can create an image with all drivers, thanks. The problem is, that I have to install this microcode booting the server from the diagnostics-CD. It's the only way to upgrade it (I think). I tried and it does not find the data. The other problem is the fact that when I burn the Microcode Files to a CD (via Windows) they are recogniced in Lowercase under AIX (instead of Uppercase). And no, the machine does not have a diskette drive.

DukeSSD: Thanks for your post: Except the removal of the battery or replacement of the service processor I allready did all other things (even the Switch button) with no success. The only way I see is to try to upgrade the servers microcode via Diagnostics CD and a separate CD with the microcode files (in Uppercase or original form).

I'll try it if IBM does not find a solution.

Thanks again

_______________________________________
greetings
AIXspecial

 

[DukeSSD]

Have you tried booting to SMS and selecting the boot disk by adapter.address.scsi.id?

Just a guess, but worth a try.

I think the battery out / new service processor is the way to go otherwise.

 

[DukeSSD]

Found it, I knew the problem sounded familliar, it can affect you if you either upgrde the OS or the firmware:

http://lists.topica.com/lists/aixnews/read/message.html?sort=d&mid=913001945

POWER4 Systems May Fail to Boot
Due to an error in POWER4 system firmware exposed by an increase in the
boot image size of the AIX 5.3 5300-04 Technology Level, some POWER4
systems may fail to boot after installing the 5300-04 Technology Level. To
workaround this issue, perform the following steps.
1. Reboot the system to get to the open firmware prompt. (boot to SMS and select open firmware, '0' I think)
2. Run the following commands.
setenv real-base c00000
dev /
reset-all
3. Update AIX (no need for you 'cos you are at 5.3 ML4) and then reboot again to the open firmware prompt (again no need for you 'cos you have "done" the upgrade - before you updated the firmware).
4. (see comments in step 3, just try booting...) Run the 'printenv' command and validate that 'real-base' is set to
c00000. If not, re-run the commands in step 2.

If it still fails, follow p5wizard's bosboot info and check your bootlist from SMS, you should be sorted.

 

[AIXspecial]

Hi there
so, I could now bring my customers machine up (sorry for the delay).

The solution was effectively to boot to open firmware and change the real-base parameter to c00000. After that I could boot the machine and update the SCSI firmware.

All of you many thanks for this great support and tips.

Cheers

_______________________________________
greetings
AIXspecial