BLUE SCREEN HELP NEEDED!

[techlady]

Hi,
I am Technology Coordinator for a public library system. I am in the process of installing Encarta Encyclopedia Deluxe 2001 on brand new Gateway E-series computers. Each computer has Windows NT 4.0 as operating system, McAfee VirusScan and pcAnywhere 9.0. All installed software on the machines is Microsoft.

Here are the top two lines of a blue screen I received when I tried to open Encarta 2001 after installation. If more information is needed I can send it.

Stop: 0x0000000A(0x01000000, 0x0000000C, 0x00000001, 0x800143FA)
IRQL_NOT_LESS_OR_EQUAL xxx Address 800143fa has base at 80010000 - hal.dll

Help! Any suggestions.

TechLady

 

[TheLad]

Try searching for Microsoft TID: Q216446 at

http://www.microsoft.com

- may not be the cause but is worth a look -----------------------------------------------------
"It's true, its damn true!"
-----------------------------------------------------

 

[joegz]

Here you go...

The information in this article applies to:

- Microsoft Bookshelf 2000
- Microsoft Encarta Africana 2000
- Microsoft Encarta Encyclopedia 2000
- Microsoft Encarta Reference Suite 2000
- Microsoft Encarta Interactive World Atlas 2000
- Microsoft Encarta World English Dictionary, version 1.0
SYMPTOMS
========

When you attempt to install one of the programs listed at the beginning of this article, you may receive an error message similar to the following:

"*** STOP: 0x0000000A (0x01010000,0x0000000C,0x00000001,0x80010000)
IRQL_NOT_LESS_OR_EQUAL*** Address 80014402 has base at 80010000 - hal.dll"

NOTE: You receive this error message after you are prompted to select the program components that you want to install.

CAUSE
=====

The behavior can occur if the following conditions are true:

- You attempt to start the program on a Microsoft Windows NT 4.0 or a Microsoft Windows 2000-based computer.

- The CD-ROM drive is unable to read the program CD-ROM properly.

RESOLUTION
==========

To resolve this issue, download and install the Crow.exe update file.

NOTE: Do not use this patch on Encarta 2001 products. This patch is designed for Encarta 2000 products only.

For information about how to download and install the Crow.exe update file, click
the article number below to view the article in the Microsoft Knowledge Base:

Q244726 Encarta 2000: Unable to Install Progam

And here is the second article...

The information in this article applies to:

- Microsoft Encarta Africana 2000
- Microsoft Encarta Encyclopedia 2000
- Microsoft Encarta Reference Suite 2000
- Microsoft Encarta Interactive World Atlas 2000
- Microsoft Encarta World English Dictionary, version 1.0
- Microsoft Works Suite 2000
-------------------------------------------------------------------------------

SUMMARY
=======

This article describes how to obtain an update file that corrects problems you
may experience when you install the U.S. version of any of the programs that are
listed at the beginning of this article.

MORE INFORMATION
================

Microsoft has released an update file that corrects problems you may experience
when you install the U.S. version of any of the programs listed at the beginning
of this article.

NOTE: Do not use this patch on Encarta 2001 products. This patch is designed for
Encarta 2000 products only.

If you experience problems when you install your Encarta program, download and
run the Crow.exe update file, and then install the Encarta program.

The following file is available for download from the Microsoft Download Center:

Crow.exe
(

http://download.microsoft.com/download/encarta2000ref/enc2k/1.0/WIN98/EN-US/crow.exe)

Release Date: Oct-29-1999

For additional information about how to download Microsoft Support files, click
the article number below to view the article in the Microsoft Knowledge Base:

Q119591 How to Obtain Microsoft Support Files from Online Services

Microsoft used the most current virus detection software available on the date of
posting to scan this file for viruses. Once posted, the file is housed on secure
servers that prevent any unauthorized changes to the file.

After you download the file:

1. Copy the Crow.exe file to a blank, formatted floppy disk.

2. Quit all programs that are running on your computer.

3. Insert the Encarta Installation and Resources CD-ROM into the CD-ROM or
DVD-ROM drive.

If Setup does not start automatically, double-click the My Computer icon on
the desktop, and then double-click <drive> where <drive> is the
drive letter of the CD-ROM or DVD-ROM drive.

4. When Setup starts, insert the floppy disk into the floppy disk drive.

5. Click Start, and then click Run.

6. In the Open box, type &quot;a:&quot; (without the quotation marks), and then click OK.

7. Double click the Crow.exe file.

8. Click OK.

9. When you receive the following message, click OK.

This patch is provided by Microsoft Product Support Services and may not be
distributed by non-Microsoft personnel.

10. Follow the instructions on the screen to install your Encarta program.

IMPORTANT: Do not install Microsoft Natural Language Search from the list of
components (Microsoft Encarta Reference Suite 2000 and Microsoft Encarta World
English Dictionary only).

If you install Natural Language Search, Microsoft Encarta World Atlas 2000,
Encarta World English Dictionary, and Microsoft Research Organizer may not be
installed.

If you want to install Natural Language Search, install the other components
included with Encarta Reference Suite 2000 first, and then install Natural
Language Search. To do this:

1. Insert the Encarta 2000 Installation and Resources CD-ROM into the CD-ROM or
DVD-ROM drive.

NOTE: You may need to run the Crow.exe file before you install Natural
Language Search.

2. Click Encarta Extras.

3. Click Microsoft Natural Language.

4. Follow the instructions on the screen to install Natural Language Search.

Microsoft has determined that this issue was caused by faulty disks produced at a
third party manufacturing site. If you wish replacement disks, please contact
the Microsoft Order Desk at 800-360-7561.

If you are still unable to install your Encarta program, you may need to
troubleshoot your CD-ROM drive. For additional information about how to
troubleshoot your CD-ROM drive, click the article number below to view the
article in the Microsoft Knowledge Base:

Q218617 How to Troubleshoot CD-ROM Read Issues