One of our users is receiving harassment calls from a restricted (Caller Id Blocked) number.
Is there a way to prevent this type of restricted numbers from appearing at the extension?
I do not know any way to block a particular call like you have mentioned. The best advise is that you may have to get your carrier involved to further trace the call. Is it a silent call or is it actually a person talking and harrassing? It's not a fax or modem trying to call through - if so tranfer to a fax machine.
You can also check with your carrier. Ask them if they can stop calls that are suppose to have CLID but don't. I know they can do it on good old B1 lines but I'm not sure about a T1 or PRI.
We used to give the person a new DN and put the appearance of the DN on security's set - or as John Poole says, send to 911 i.e., dummy acd queue night call forwarded...?
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