block incoming harrassing caller 2

[zerodock]

Is there anyway to block a incoming number to the HiPath 4000 V7 from PSTN? Have harrassing callers and need to block them. Thanks

 

[sbcsu]

Yes you can use the AMO CLIMA

To setup from scratch with no previous CLIMA added:
ADD-LDPLN:LCRADM,771,8,1,"CLI PATTERN PLAN #1";
ADD-DIMSU:LDPLN8=200;


To reject an incoming call based on CLI:
CHA-COT:X,COTADD,CLAC;
ADD-CLIMA:CLI,1,"5555555","Annoying Caller",,,REJECT;
above call is rejected

To Have Name showing up on incoming call:
CHA-COT:X,COTADD,CLNA;
ADD-CLIMA:CLI,1,"567567","Pizza Man",,,ACCEPT;
Number 9567567 Pizza Man shown on screen

CHA-COT:X,COTADD,CLNO;
To Change Number shown - dialling in from 123456 but wants to show 56789
ADD-CLIMA:CLI,1,123456,"Pizza Guy",56789,,ACCEPT;
Number 956789 or 056789 Pizza Guy shown on screen

 

[zerodock]

thanks will try it.

 

[donb01]

I saved this for furute reference. I have had people asking for years to block calls, and I haven't even thought to ask if it was possible when I moved to V7....

Don Bruechert, Voice Comm Analyst II
CareTech Solutions @ Holy Family Memorial
Manitowoc, WI, USA

 

[Iamnothere]

This feature has been possible since V5R1 - approximately 2009!

Good Luck!

 

[sbcsu]

I never bothered with it either until one of my local customers rang me to say that 'Microsoft' were ringing all his numbers in rotation looking for 'customers' and could I block them.
So I worked it out and they were happy with that but I also discovered that I could put my name on the screen of the phone when I rang in even from a different number.
On earlier versions there are Reserved elements in the COT that need to be changed but for most systems the information above should work.

For reference here is a copy of the ones that I have blocked but you will have different ones I assume.

ADD-CLIMA:CLI,1,"12070486825","India",,,REJECT;
ADD-CLIMA:CLI,1,"1253820308","India",,,REJECT;
ADD-CLIMA:CLI,1,"16466885586","India",,,REJECT;
ADD-CLIMA:CLI,1,"2011772013","India",,,REJECT;
ADD-CLIMA:CLI,1,"442078909051","India",,,REJECT;
ADD-CLIMA:CLI,1,"79569","India",,,REJECT;

 

[donb01]

Interesting. I will have to let my techs that have been telling me no for the past 5 years that there is a way to do it! Thank you

Don Bruechert, Voice Comm Analyst II
CareTech Solutions @ Holy Family Memorial
Manitowoc, WI, USA

 

[sbcsu]

Better still Don just set it up and put their numbers on it as blocked for a joke !

 

[donb01]

I was thinking about that over lunch... What experience does a caller have when their number is blocked? Do they get reorder tone, or a busy signal, or? Does the potential recipient even know the attempt was made? You guys are talking about changing names and numbers on the display for callers, but I assume if a call is rejected "Annoying Caller" does not show up in the display on the victim's phone?

Thanks. My spirits have improved dramatically today. I built 4 new call centers in ProCenter and one of them worked 100% and the other 3 only worked 75%. It baffled me completely as they were all cookie cutter code from the first one. Spent 3 days coing through the design with a fine-toothed comb and I knew it was going to be something stupid. I finally sat down and flowcharted the call flow and reviewed each step. Completely by accident I noticed I hadn't linked the queue processing flows to the queues on the ones that didn't work.... 'bout drove me nuts... I know I will remember it forever now though!


Don Bruechert, Voice Comm Analyst II
CareTech Solutions @ Holy Family Memorial
Manitowoc, WI, USA

 

[sbcsu]

Hi Don,
There are a few types.
One type is just to reject a call based on it's presented number.
That callers phone system will receive an ISDN Reject message.
To you it will not matter as you do not want the call anyway.

The changing names etc. are to do with showing names up on the screen of phones of callers that you normally get but that you are now able to know who is calling without looking up the number or asking them who they are.
Maybe a sales team or frequent customers could be added this way.

Ah yes - ProCenter - I once experienced an all nighter upgrade when at about 4 am my colleague says - ah F*$$%&* DCOM.....

 

[donb01]

A little off topic, but I am supposed to be getting fully tech trained, and then will be expected to do my own minor upgrades and stuff going forward. Before the 4K V7R0 went off warranty I said I wanted everything up to current before the warranty ended, so we get the current release of V7R1 with the "New Upgrade Procedure". Tech is basically babysitting me going thru the motions, but it was a collaborative effort. In our planning he says it takes about an hour to transfer the software, then it installs, then it reboots a couple times - so maybe 2 - 3 hours with an hour of downtime. We started at 10PM with a planned reboot window of midnight (we are a hospital, so I've dished out 2-way, extra cells, etc). I think the down time started around 2AM, and if we were lucky we were done by 4. Then we had to do the upgrades to the upgrade, and then we had to push it out to the 6 IPDA (with APE) sites. Long about 7:30 AM we were both comatose and just said $crew it - let's finish up Monday with the small stuff. I drove 2 miles and went to bed - he had to drive an hour and a half, and had stuff to do later that day. Found out Saturday night that one of the IPDA sites refused to take the upgrade - some kind of date/time mismatch error between the linux and the V7. Some other tech messed around with that remotely on Sunday with Unify TAC on the line, and they barely figured it out, and then we still had stuff to do on Monday.

I firmly declared "Yeah... Don't be bettin' I'll be doing THAT more than once a year!"

Don Bruechert, Voice Comm Analyst II
CareTech Solutions @ Holy Family Memorial
Manitowoc, WI, USA