Block a specific inbound telephone number

[IPofficeuser]

Hi All,

I have an IP4.06 4.2(4)with office manager 6.2(4)installed. Unfortunately, we've become the favorite call destination for some whacko that has literally called and left over 150 voicemails in the last 2 days.

Anyway, is there a way in IPO to block a particular telephone number. This is a problem thats really started to escalate.

Thanks in advance for any help.

 

[TomMills]

if the moron has not been witholding his CLI you can add a new route for his number. point it to a call flow that plays a "nice" message.

If you really want to mess with him, forward the call back to him. Credit to TLpeter for that one

"There's a dog in the New Zealand section

 

[tlpeter]

If you have the CLI of the caller then yes you can

If you have vmpro then it would be even better

Put in the CLI in to the incoming call route without entering the DDI

Route it to a shortcode with busy or module and put in a wav file or route it to something funny

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[IPofficeuser]

Thanks guys. I do have vmpro. Could you be a bit more specific on the actual how to? I'm a novice small business guy so I have to wear many hats at the moment. Cheers.

 

[tlpeter]

Make a module and a generic action
Record a wav file that you are calling the police right now and make another wav file with some funny things like a 911 operator or something

Put those in to the module

Then go to the incoming call route on the ipoffice
Put in a new one with only the CLI of the caller and route it to VM:modulename (the name you gave to the module)

Test this with your cell phone(another incoming call route like discribed before) and there you are

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[TomMills]

put his cli in the incoming CLI field. not the incoming number field

"There's a dog in the New Zealand section

 

[IPofficeuser]

Thanks all, I'll have a stab at it. Much appreciated!