BLF lights up for all users on incoming calls

[rectel]

Hi we're using 1416 sets on IP Office 500 v2 in a small office environment (4 lines 11 sets) where every set has a BLF (buttons set to User and appropriate extension) for all other sets. All calls go to AA and when the AA picks up the call, the BLF for every user flashes on every set for a second. All sets have the appearance of all 4 lines with no ring.

If we remove the line appearances of the incoming line from a set the problem goes away for that set, but the customer wants line appearances for all lines on all sets. We would like to keep the line appearances without having every set light up like a Christmas tree on every incoming call.

Programming is as follows for answering calls:

IP Office Night Service Button – No Live Answer
This will answer the phones with AA 1 during the day and AA 2 when the night service button is on.

Create HG 301 (called Open)
Create HG 302 (called Closed)
Create user Phantom Open Ext 310(allow to create h323)
Create user Phantom Closed Ext 311(allow to create h323)
Create Time Profile named All Day for all day every day
Create AAay, Set morning to All day profile
Create AA:Night, Set morning to All day profile
Create sc: *61 feature = Autoattendant, tel# = AA:day
Create sc: *62 feature = Autoattendant, tel# = AA:night

Settings:
HG301: ring mode = sequential, overflow mode = group, edit user list = append phantom open and user to have button on phone (this user is "unchecked"), overflow time = off, vm=off, queuing = off, Fallback has OOS fallback group set to HG Closed, Service mode is set to "in service"

HG302: ring mode = sequential, overflow mode = group, edit user list = append phantom closed, overflow time = off, vm=off, queuing=off, time profile = all day, Fallback has OOS and nightservice fallback group set to None, Service mode is set to "in service"

User Phantom Open: VM=off, Forwarding settings are Forward unconditional = on, Forward Number = *61, forward HG and internal calls set to on

User Phantom Closed: VM=off, Forwarding settings are Forward unconditional = on, Forward Number = *62, forward HG and internal calls set to on

Incoming call route destination for analog lines is set to HG 301 Open

Create a button on phone for control set user in HG 301 Open, label set to "Night Service", action set to "Set Hunt Group out of service" (found under Advanced->Set), action data set to 301 Open.

Using a phone record Day greeting on *8101
Using a phone record Night greeting on *8102

 

[crumthwacket]

Hey rectel: This ain't Avaya, just a group of people working with Avaya products. Spend a little time, or, as a former installation foreman for AT&T used to say every morning, "You guys don't like it here? I heard Walmart was hiring!"

 

[DigitelD]

The days of a "squared system" are really behind us. Even though some customers still want that. The IP Office is different than the BCM. There are pros and cons of both. The fact is, it is IP Office now. I have recently been faced with "change". In our office we took out the BCM we had and now are using a hosted VOIP service that we sell. HUGE change. Putting BLF's on a phone takes an act of Congress if you know what I mean. We are going to have to put behind us "the way we used to do things" and realize that technology is changing. There are some features that we have been used to for years that now technology is moving away from it. The fact is we need to get over it and move on.

SHK Certified (School of Hard Knocks)
NCSS, ATSP/IP

 

[tlpeter]

Line appearances are about 1980's or so
It is hard to change things that you are used to.
Your job is to confince the customer not to use the line appearances and point them to the new and better features.
For you that is hard because you just started to work with it.

I would give every line a different incoming line id (outgoing the same) and point every line to a different fake group with an overflow to what you want.
Then program group buttons for those fake groups.
When there is a call to that "line" then the light will burn but the blf buttons won't


I always say: if they want a flashing Christmas tree then they get one
But i will always refuse to program line appearances!


When you pay peanuts, you get monkeys!

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[hairlessupportmonkey]

or they should have sold them an NEC!

ACSS - SME