BLF lights up for all users on incoming calls

[rectel]

Hi we're using 1416 sets on IP Office 500 v2 in a small office environment (4 lines 11 sets) where every set has a BLF (buttons set to User and appropriate extension) for all other sets. All calls go to AA and when the AA picks up the call, the BLF for every user flashes on every set for a second. All sets have the appearance of all 4 lines with no ring.

If we remove the line appearances of the incoming line from a set the problem goes away for that set, but the customer wants line appearances for all lines on all sets. We would like to keep the line appearances without having every set light up like a Christmas tree on every incoming call.

Programming is as follows for answering calls:

IP Office Night Service Button – No Live Answer
This will answer the phones with AA 1 during the day and AA 2 when the night service button is on.

Create HG 301 (called Open)
Create HG 302 (called Closed)
Create user Phantom Open Ext 310(allow to create h323)
Create user Phantom Closed Ext 311(allow to create h323)
Create Time Profile named All Day for all day every day
Create AAay, Set morning to All day profile
Create AA:Night, Set morning to All day profile
Create sc: *61 feature = Autoattendant, tel# = AA:day
Create sc: *62 feature = Autoattendant, tel# = AA:night

Settings:
HG301: ring mode = sequential, overflow mode = group, edit user list = append phantom open and user to have button on phone (this user is "unchecked"), overflow time = off, vm=off, queuing = off, Fallback has OOS fallback group set to HG Closed, Service mode is set to "in service"

HG302: ring mode = sequential, overflow mode = group, edit user list = append phantom closed, overflow time = off, vm=off, queuing=off, time profile = all day, Fallback has OOS and nightservice fallback group set to None, Service mode is set to "in service"

User Phantom Open: VM=off, Forwarding settings are Forward unconditional = on, Forward Number = *61, forward HG and internal calls set to on

User Phantom Closed: VM=off, Forwarding settings are Forward unconditional = on, Forward Number = *62, forward HG and internal calls set to on

Incoming call route destination for analog lines is set to HG 301 Open

Create a button on phone for control set user in HG 301 Open, label set to "Night Service", action set to "Set Hunt Group out of service" (found under Advanced->Set), action data set to 301 Open.

Using a phone record Day greeting on *8101
Using a phone record Night greeting on *8102

 

[tlpeter]

That is how line appearances work.
Deal with it or go for call appearances.


When you pay peanuts, you get monkeys!

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[rectel]

Thanks for the quick response. That's too bad, BCM has no trouble with this configuration. This is my first IP office install and I would never have guessed that I could not have the line appearance on a set and the busy lamp field light up every time the AA answers a call.

Phil

 

[tlpeter]

The line appearance indicates that there is a call on the line which is true.

You better use a call appearance.


When you pay peanuts, you get monkeys!

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[rectel]

The issue isn't with the line appearance lighting up, that's a given. The issue is the user appearance buttons used to see when other extensions are in use lighting up across the board for a second whenever the Auto Attendant answers a call.

 

[CarGoSki]

Try adjusting ring delay on the line appearance buttons.

Don't know.. I would have to lab it up.

 

[rectel]

Thanks for the idea, no luck however. I tried all three options.

Phil

 

[amriddle01]

What level is the ip office on? 6.0.8 is as buggy as it gets

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[rectel]

It is 6.0.8, is there any kind of patch out yet?

Phil

 

[Westi]

the maintenance release for Q4 is 6.0.18 and you can download it.

Joe W.

FHandw., ACSS

insanity is just a state of mind

 

[rectel]

I'll give that a try. By any chance, can you post a link to the download? I've done a quick google search, but no luck yet. Will keep searching.

Phil

 

[Westi]

ftp://ftp.avaya.com/incoming/Up1cku9/SoftwarePub/6_0GA_Builds/ADMIN/ADMIN6_0_18.exe



Joe W.

FHandw., ACSS

insanity is just a state of mind

 

[rectel]

Updated to 6.0.18

Still have the same issue.
Thanks for trying to help.

Phil

 

[Westi]

in that case it is not a bug but a Feature


Joe W.

FHandw., ACSS

insanity is just a state of mind

 

[rectel]

I am upset that avaya would let this slip. Even if I remove the busy lamp field from all my sets, the reception set still lights up all the user field when the AA answers the line.

BCM no issue what so ever, tell me again which is the better product?

Phil

 

[Westi]

The one with the better marketing team and management that bought out the other one

Joe W.

FHandw., ACSS

insanity is just a state of mind

 

[tlpeter]

I have been thinking and yes this works as it should do.
Every phone has a line appearance and when you have a blf for that user then this will light up when the line appearance rings on the phone.

Again remove those line appearances.
Why do you want to know which line is used?

When you pay peanuts, you get monkeys!

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[rectel]

This is a small company with only 4 lines, The old switch we replaced showed the 4 lines on every set with a full BLF field. The customer wants the same setup, on BCM I would have no issue what so ever. I now have to go to the customer and say the new piece of equipment will not work as well as the old? I should have put in a BCM instead of IP office....All the Avaya reps keep pushing IP office, I am not impressed with the product. I have figured out a half assed solution I change the field to dial instead of user and the trouble goes away, however you can not see when people are on the phone.


Phil

 

[Westi]

tlpeter
it lights up even if the lines are not ringing on the extensions and that is odd I have to admit. Try opening a case with Avaya for it because that is not normal for any phone system. Line appearance is not something a lot of companies have and want and that might be the reason why it is not working well, but they usually are flexible with these things and can maybe send you either a private built if they recognize it as a problem or put it into an upgrade.

Joe W.

FHandw., ACSS

insanity is just a state of mind

 

[hairlessupportmonkey]

If you send the call to a HG rather than direct into the AA does it do the same thing?

ACSS - SME