Blackberry foward to PBX

[brewerdude]

We've got a user who wants to setup his Blackberry to forward to his extension on our PBX so that unanswered calls end up in our meridian mail. (He used to be able to do this when all we had in the office was POTS lines, but we just converted it to an 11C). When the Blackberry doesn't answer it does forward to the PBX (it can see it hit via d-channel messaging), however it never ends up in voicemail - just rings and rings.

Any ideas?

 

[brewerdude]

So I had the user enable Make Busy on his phone and the call ended up in voice mail. I didn't make any other changes....

 

[jasidija]

oh, yes... I remember reading that well-known tip in Nortel's documentation... It explicitly said, "to forward blackberry cell phones to networked voicemail, you must set the destination phone to make busy."

NTP # 123Black&WhiteSolutions

 

[brewerdude]

this guy is driving me nuts.

Now he wants to be able to hit *62 to block his caller ID...

 

[brewerdude]

OK so I set the PRI and Tie lines to 3VCE, set phone to go to voicemail after 2 rings. Still no dice...