Beginner question: how to change main greeting (Avaya IP Office)

[ttrexster]

thread940-1533611

I know this has been asked before, but I only seem to find closed threads. I am working in an office where I am (scarily) by far the most technically savvy of the bunch. I'm decent, but cannot figure out Avaya! Apparently, we purchased the system from a vendor who is unhelpful and likes to keep us in the dark so we can pay them for every little thing. I will soon push us to change to a simpler (since we don't know how to use any of the features anyway, there isn't much point in having so many) but in the meantime, I need to do the most basic thing of changing the main system greeting (in other words, what a caller hears when they call our main number).

I know (from pressing Inter --> 777) that we are using Avaya IP Office. (I hear only "welcome to Avaya IP Office")

Please help! Thanks in advance.

 

[pmcook]

Go to the AA settings, see what the pilot number for your greeting is. The number depends on how many AAs you have. So find the day AA greeting and you'll see 4 numbers preceded by a *. Look for the "menu options" number. For the first AA it would be *8401. For the second AA it would be *8402. Now at any phone dial the proper *840X number and listen to the prompts.

 

[Greybeard191]

If the business partner keeps you that much in the dark, find another BP. Get one who is saavy enough to be able to reset the security settings using the DTE port, make sure you get the new usernames and passwords, and then pay for some basic admin training.

These are pretty good phones systems, there's not much they can't do.

GB

 

[joe2938]

Is this a basic partner mode?

 

[qtelcom]

if they are hitting intercom 777, then that would suggest it is. Those AA recording codes are different. Depends on which greeting the BP used.
Here is a list of them Trexster; If it is partner mode then for "AutoAttendant1" it will be one of these; Happy Birthday.

Hit Intercom and one of these;
morning = 7811
afternoon= 7821
evening= 7831
Out of office hours= 7851
Menu Options= 7841
Emergency Greeting= 7861

 

[joe2938]

And by the way; Intercom 777 is to check voice mail only, do as qtelcom has suggested to change main greeting

 

[IPGuru]

If the business partner keeps you that much in the dark, find another BP

+1

The business partners should know that you make more in the long run by keeping your customer happy
a few minutes explaining how to do basic user changes over the phone every once in a while is no great trouble. It can save a whole lot of hassle if the customer knows to call first instead of just jumping in & breaking things, even though fixing it is chargeable it ties up an engineer who cold be needed elsewhere.

(this does assume that the current BP has the skills to be able to give the advice & is not one of the many Box shifting cowboys out there)


Do things on the cheap & it will cost you dear