BCMS-vu reports discrepancy

[johnharley]

I have a customer who upgraded their BCMS-vu app. One of the managers who pulls the reports claims that the numbers for the monthly VDN reports are way off. She states (no documentation to back up the history) that the monthly report used to show about 15,000 calls to her "members" vdn on a monthly basis. Now with the upgraded BCMS-vu the report shows 11,000. HAs anyone experienced this with their BCMS-vu?

 

[sjforcum]

Could be a case of "Iusedtofudgemynumbersitis"

The numbers are the numbers. If she was watching the VDN, I'm sure she had some type of documentation....maybe she was pulling a report for two or more vdn's and was looking at combined numbers???

 

[johnharley]

It does sound like a case of fudgemynumbers. Thanks for the input