I have a customer with BCMR. For Skill reporting. ACD calls are working but Abandons are not. I checked a real time report from the "PBX list bcms skill 1". Its the same there which explains BCMR. Any ideas as to why this is not working. I can see the agents, ACD calls are working. Abandons, calls waiting, and service level are not. Calls waiting on the VDN report is working. The customer has EAS.
FEATURE-RELATED SYSTEM PARAMETERS
AGENT AND CALL SELECTION
MIA Across Splits or Skills? y
ACW Agents Considered Idle? n
Call Selection Measurement: current-wait-time
Service Level Supervisor Call Selection Override? n
Auto Reserve Agents: none
CALL MANAGEMENT SYSTEM
REPORTING ADJUNCT RELEASE
CMS (appl mis):
IQ (appl ccr):
BCMS/VuStats LoginIDs? y
BCMS/VuStats Measurement Interval: half-hour
BCMS/VuStats Abandon Call Timer (seconds):
Validate BCMS/VuStats Login IDs? n
Clear VuStats Shift Data: at-midnight
Remove Inactive BCMS/VuStats Agents? n
Skill? y Expected Call Handling Time (sec): 180
AAS? n Service Level Target (% in sec): 80 in 20
Measured: internal
Supervisor Extension:
Controlling Adjunct: none
VuStats Objective: 20
Timed ACW Interval (sec):
Multiple Call Handling: none
Operating system: Linux 2.6.11-AV33 i686 i686
Built: Oct 21 11:26 2008
Contains: 01.2.416.4
CM Reports as: R015x.01.2.416.4
CM Release String: S8300-015-01.2.416.4
UPDATES:
Update ID Status Type Update description
------------------------------- ------------ ------- ---------------------------
01.2.416.4-17067 activated cold patch 17067 for 01.2.416.4
SES Update ID Status Type Update description
------------------------------- ------------ ------- ---------------------------
Platform/Security ID Status Type Update description
------------------------------- ------------ ------- ---------------------------
CM Translation Saved: 2010-01-26 15:42:40
CM License Installed: 2009-03-31 14:44:37
Messaging: --N5.1-3.0--------------
CM Memory Config: Standard
The brain is a wonderful organ; it starts working the moment you get up in the morning, and does not stop until you get to the office.
FEATURE-RELATED SYSTEM PARAMETERS
AGENT AND CALL SELECTION
MIA Across Splits or Skills? y
ACW Agents Considered Idle? n
Call Selection Measurement: current-wait-time
Service Level Supervisor Call Selection Override? n
Auto Reserve Agents: none
CALL MANAGEMENT SYSTEM
REPORTING ADJUNCT RELEASE
CMS (appl mis):
IQ (appl ccr):
BCMS/VuStats LoginIDs? y
BCMS/VuStats Measurement Interval: half-hour
BCMS/VuStats Abandon Call Timer (seconds):
Validate BCMS/VuStats Login IDs? n
Clear VuStats Shift Data: at-midnight
Remove Inactive BCMS/VuStats Agents? n
Skill? y Expected Call Handling Time (sec): 180
AAS? n Service Level Target (% in sec): 80 in 20
Measured: internal
Supervisor Extension:
Controlling Adjunct: none
VuStats Objective: 20
Timed ACW Interval (sec):
Multiple Call Handling: none
Operating system: Linux 2.6.11-AV33 i686 i686
Built: Oct 21 11:26 2008
Contains: 01.2.416.4
CM Reports as: R015x.01.2.416.4
CM Release String: S8300-015-01.2.416.4
UPDATES:
Update ID Status Type Update description
------------------------------- ------------ ------- ---------------------------
01.2.416.4-17067 activated cold patch 17067 for 01.2.416.4
SES Update ID Status Type Update description
------------------------------- ------------ ------- ---------------------------
Platform/Security ID Status Type Update description
------------------------------- ------------ ------- ---------------------------
CM Translation Saved: 2010-01-26 15:42:40
CM License Installed: 2009-03-31 14:44:37
Messaging: --N5.1-3.0--------------
CM Memory Config: Standard
The brain is a wonderful organ; it starts working the moment you get up in the morning, and does not stop until you get to the office.
