Has anybody ever seen BCMS skew agent hold times on a list bcms agent report? I have agents here that are staffed for 30 min intervals but there hold times for the same intevral are way off...some will be for 143 mins others for 78 mins. This obivously not possible to have in a 30 min interval... Any ideas?
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BCMS Hold time way off
- Thread starter bigart28
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