markclemence
Technical User
We are getting a lot of abandon calls between 0 and 5 seconds. Is there a abandon call timer for BCMS or BCMR? I don't want these abandon to show up on the reports.
Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations Shaun E on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
BCMS Abandon Call Timer
- Thread starter markclemence
- Start date
- Status
- Thread starter
- #2
markclemence
Technical User
I have found a fix for this issue.
command: change system-parameters features
(on page 12, you may find below)
CALL MANAGEMENT SYSTEM
BCMS/VuStats Abandon Call Timer (seconds):
command: change system-parameters features
(on page 12, you may find below)
CALL MANAGEMENT SYSTEM
BCMS/VuStats Abandon Call Timer (seconds):
- Thread starter
- #3
markclemence
Technical User
Still getting abandon calls under 5 second. I have made the change to system parameters features page 12. Any thoughts?
- Status
Similar threads
- Locked
- Question
