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bcm50 red led
- Thread starter flori1
- Start date
- Thread starter
- #3
ryezak
Technical User
- Jul 1, 2008
- 256
How do you do a low level reset to put the bcm 50 back to default?
I have a bcm 50 that I cannot ping even though I found the ip address through F9*8. I put my Laptop in the same subnet but cannot ping it and used a crossover cable.
The stations all come up and I can login through the phone.
I want to try wiping it clean maybe?
Thanks
I have a bcm 50 that I cannot ping even though I found the ip address through F9*8. I put my Laptop in the same subnet but cannot ping it and used a crossover cable.
The stations all come up and I can login through the phone.
I want to try wiping it clean maybe?
Thanks
1. Power up the BCM
Status - Orange solid
Power - Orange solid
2. Wait 5 seconds
When the power light starts to blink orange,
press the reset button ONCE.
3. Then the lights are
Status - Orange blinking
Power - Red solid
4. Wait 5 seconds
When the both lights are blinking quickly,
press the reset button ONCE.
Status - Orange blinking
Power - Red solid
5. Both LEDs are then solid and the BCM then
enters the LEVEL 1 reset state
*************************************************
1. Power up the BCM
Status - Orange solid
Power - Orange solid
2. Wait 5 seconds
When the power light starts to blink orange,
press the reset button TWICE.
3. Then the lights are
Status - Red blinking
Power - Red solid
4. Wait 5 seconds
When the both lights are blinking quickly,
press the reset button ONCE.
Status - Red blinking
Power - Red blinking
5. Both LEDs are then solid and the BCM then
enters the LEVEL 2 reset state
Status - Orange solid
Power - Orange solid
2. Wait 5 seconds
When the power light starts to blink orange,
press the reset button ONCE.
3. Then the lights are
Status - Orange blinking
Power - Red solid
4. Wait 5 seconds
When the both lights are blinking quickly,
press the reset button ONCE.
Status - Orange blinking
Power - Red solid
5. Both LEDs are then solid and the BCM then
enters the LEVEL 1 reset state
*************************************************
1. Power up the BCM
Status - Orange solid
Power - Orange solid
2. Wait 5 seconds
When the power light starts to blink orange,
press the reset button TWICE.
3. Then the lights are
Status - Red blinking
Power - Red solid
4. Wait 5 seconds
When the both lights are blinking quickly,
press the reset button ONCE.
Status - Red blinking
Power - Red blinking
5. Both LEDs are then solid and the BCM then
enters the LEVEL 2 reset state
A level 2 reset applies to bcm50 release 3 or ealier. For bcm50r5 or bcm50r6, do a software reset from a putty session if you can access it (e.g. through the oam port).
If the HDD is faulty, purchase a FRU (Field replacable unit) from Avaya.
Alternatively you can logon to and download the relevent .TIB file, and use Acronis Home True Image 2011 to restore the .TIB file to a HDD FRU (the disk is a Seagate ST380815AS). Please refer to for the "Avaya BCM50 and BCM450 Imaging Tool —
User Guide" for further details. According to the guide, the image you recover must be the same version that the BCM was loaded with....I'm not entirely sure this is true, as I managed to boot a 50 with a faulty disk, using both a 50r1 & 50r5 image loaded.
regards
paul
If the HDD is faulty, purchase a FRU (Field replacable unit) from Avaya.
Alternatively you can logon to and download the relevent .TIB file, and use Acronis Home True Image 2011 to restore the .TIB file to a HDD FRU (the disk is a Seagate ST380815AS). Please refer to for the "Avaya BCM50 and BCM450 Imaging Tool —
User Guide" for further details. According to the guide, the image you recover must be the same version that the BCM was loaded with....I'm not entirely sure this is true, as I managed to boot a 50 with a faulty disk, using both a 50r1 & 50r5 image loaded.
regards
paul
Negelected to mention:
- If you do try to recover a .TIB file, to a replacement drive using Acronis, switch to disk mode.
- You can always remove the HDD from the BCM temporarily, and for example download Seatools for DOS (just google seatools for dos) or try
Be real careful when inserting a HDD drive into the 50....depending on the drive bay type, the SATA cable can be damaged by sharp edges PLUS take VERY VERY GREAT CARE to ensure the pins on the power cable are lined up correctly. The power cable end is proprietary I believe, and in theory you can connect the connection end and mis-align the pins. If you do, you will blow the motherboard completely.
U only do it once - LOL, I admit I did it.
regards
paul
- If you do try to recover a .TIB file, to a replacement drive using Acronis, switch to disk mode.
- You can always remove the HDD from the BCM temporarily, and for example download Seatools for DOS (just google seatools for dos) or try
Be real careful when inserting a HDD drive into the 50....depending on the drive bay type, the SATA cable can be damaged by sharp edges PLUS take VERY VERY GREAT CARE to ensure the pins on the power cable are lined up correctly. The power cable end is proprietary I believe, and in theory you can connect the connection end and mis-align the pins. If you do, you will blow the motherboard completely.
U only do it once - LOL, I admit I did it.
regards
paul
Use seatools to analyse the disk of course. I was using it just last night (using my home PC to test a HDD I removd from a bcm50, where it would not boot)and sure enough the disk faild the test.
By changing the HDD for one I recovered from a TIB file provided by I fixed the BCM.
PS There most definately is a serial interface on the 50 - however it is proprietary, and the connection type depends on the version of BCM 50 hardware. Also depending on the version, a pin has to be bent out of the way. This would give a good indication of why the BCM is failing, however is only available for Avaya/Nortel to do. We used to use these devices occassionally to observe a reboot failure, and could even clone the drive over the network using such a device. This is not available for partners/customers, however if replacement of the HDD for a good one does not resolve, theoretically you can send the BCM (if it's under warranty) for investigation.
regards
paul
By changing the HDD for one I recovered from a TIB file provided by I fixed the BCM.
PS There most definately is a serial interface on the 50 - however it is proprietary, and the connection type depends on the version of BCM 50 hardware. Also depending on the version, a pin has to be bent out of the way. This would give a good indication of why the BCM is failing, however is only available for Avaya/Nortel to do. We used to use these devices occassionally to observe a reboot failure, and could even clone the drive over the network using such a device. This is not available for partners/customers, however if replacement of the HDD for a good one does not resolve, theoretically you can send the BCM (if it's under warranty) for investigation.
regards
paul
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