BCM450 Maximum message capacity

[unclegeoff]

Hi All,
I have a customer with a BCM450 with ICC, they are concerned that when the ICC is closed the skillset mailbox only has 180 minutes of message storage which is not enough. In the Class of Serevice there is Mailbox Message Time, it states:
The maximum message time is 180 minutes. Mailboxes have a Never Full mailbox feature that lets external callers
leave a message in a “full” mailbox. The message is stored in the mailbox, but cannot be accessed until a saved message is deleted.
Does this mean that, once new messages have been listened to and deleted the overflow messages will become available?

 

[Khosher]

Yes that's exactly it. Never full mailbox enables callers to always be able to leave a message, however it will not be accessible to the user until they go below their 180 min quota.

 

[unclegeoff]

Thanks Khosher I can now re-assure my customer