I really like the BCM, but its the simple little things that lets it down, for example, having a system targeted towards up to 300 extensions but only allowing you a 7 character name on them. I have put in a few large ones and you are bound to have 2 people with the same name like Catherine or something like that. Then you have to explain to the customer that the extensions have to be labelled
Cather1
Cather2
Lets just say afer spending >50,000 on a system, they are not happy. And they have every right to be, as I completely agree with them and cannot argue the point.
Avaya does these sort of things well, along with their SCN networking. I'm a fan of that.