BCM 3.7 UPGRADE to 4.0 and Deleting CDR Records

[phoneguy24]

I have a BCM 3.7 and I need to delete the CDR records as my pre-check has failed because of too many records and also not enough space on the ERIVE.

 

[telcodog]

Here is a copy of a document that details how to delete the CDR files.

BCM 4.0: Upgrade gives error "existing call detail recording
storage exceeds 200 MB"
Problem Description
When upgrading BCM 3.6 or BCM 3.7 to BCM Version 4.0 upgrade wizard gives error:"existing call detail
recording storage exceeds 200MB".
The combination of factory default configuration for CDR defaults to Status "Up", Startup on reboot defaults
to Enabled-Automatic, and the CDR Disk Space Limit defaults to 400MB can create this issue even when the
user is not utilizing CDR records for call accounting purposes.
Problem Resolution
The recording files can be deleted if not in use as follows via telnet or the serial port on command line. If CDR is
set to "Up" when performing this procedure, the "Active" clip file will give an error that it is in use but will not
affect the ability to delete the older CDR files (see example below):
*=============================================================================*
| Nortel Networks Business Communications Manager 3.7 |
*=============================================================================*
Main Menu
*============================*
1. Platform Initialization Menu
2. System Configuration
3. Configuration Wizard
4. Media Services Card System ID
5. Diagnostics
6. System Status Monitor
7. Command line
8. Restart the system
X. Exit
+-----------------------------------------------------------------------------+
Product Version: BCM400 | Release: 3.7 | Build: 2.4f | Host: bcm
+-----------------------------------------------------------------------------+
Init Status: Complete(6.2) | Config status: Valid | Service startup: Auto
+-----------------------------------------------------------------------------+
Motherboard: SH815 | PCI Cards: MSC Empty Empty LAN LAN | MSCVersion: 30DiH09
+-----------------------------------------------------------------------------+
Make a selection:[1,2,3,4,5,6,7,8,X]?7
[BCM]C:\TEMP>d:
[BCM]D:\>cd data files\nortel networks\call detail recording
[BCM]D:\Data Files\Nortel Networks\Call Detail Recording>dir
Volume in drive D is DATA
Volume Serial Number is AE32-2BE1
Directory of D:\Data Files\Nortel Networks\Call Detail Recording
12/07/06 12:02p <DIR> .
12/07/06 12:02p <DIR> ..
02/21/05 08:05p 15,312 BRULog.log

356 File(s) 3,524,536 bytes
9,091,829,760 bytes free
[BCM]D:\Data Files\Nortel Networks\Call Detail Recording>del record*.*
D:\Data Files\Nortel Networks\Call Detail Recording\Record.20061207120229
The process cannot access the file because
it is being used by another process.
[BCM]D:\Data Files\Nortel Networks\Call Detail Recording>dir
Volume in drive D is DATA
Volume Serial Number is AE32-2BE1
Directory of D:\Data Files\Nortel Networks\Call Detail Recording
12/07/06 02:41p <DIR> .
12/07/06 02:41p <DIR> ..
02/21/05 08:05p 15,312 BRULog.log
12/07/06 12:02p 0 Record.20061207120229
4 File(s) 15,312 bytes
9,096,310,784 bytes free
[BCM47]D:\Data Files\Nortel Networks\Call Detail Recording>

As for the E drive, someone probably did a backup to the BCM at one time. Since this is just a temp directory, just navigate to it and delete all the files on it too.

 

[phoneguy24]

Thanks telcodog -- I will post another response when I have the time to go and delete these files.

 

[Firebird Scrambler]

Another way that I used was to just use ftp://(IP Address)
This took me straight to the location of all of the *.zip files as listed above.

I then copied the lot (well over a gig to a folder on my pc, before deleting the lot. Then I ran the pre check again and it passed.

The zip files can be extracted and you can view the call logging after renaming the record file to e.g. *.txt.

Best of luck!.

All the best

Firebird Scrambler
Meridian Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[phoneguy24]

I attempted to go in the system (CDR folder)as described above and it came back with ACCESS DENIED. I then was able to map a drive to the BCM D: and when I went on the folder it showed me it was empty. I then and mapped the ERIVE and removed the files under backup and placed them in a folder on my desktop. After I completed all this I went to run the Pre - check Tool and received this error: FTP SERVER CANNOT BE STARTED ON BCM. Has anyone seen this error and what are my options so I can get the 4.0 Pre Check to Pass so I get upgrade my BCM. Thanks

 

[Firebird Scrambler]

First of all follow Telcodog's instructions either via a Telnet connection or by a serial connection using 9600 8 1 none etc. A straight 9 way RS232 cable will be required.

If using Telnet, check that the service has been enabled as it's normally disabled. You could also check the ftp connection again?.

What I found was that I had almost 2 Gigs worth of zip files.
One or 2 files were created every day.
I use procomm plus 4.8 and I created a source file that contained a screen shot of all of the zip files as a capture file only showed the first screen for reasons that I don't yet know?.

Anyway it took me over an hour to delete the zip files. Let us know if you require any more help.

All the best

Firebird Scrambler
Meridian Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[vappl]

I just did an upgrade today and I did not even ran a precheck but I encountered that cdr error. All I did is reduce the cdr file size from default 400MB to say 40MB, comit and clip and upgrade went through fine.

 

[gberger]

The "ACCESS DENIED" you get is because you didn't use the main account,ee_admin or nnadmin depending of your bcm version.

 

[telcodog]

That's correct, you must use the ee_admin account to log in from. Otherwise, you will need Nortel to do it for you.

 

[phoneguy24]

I have attempted to Log in with the ee_admin password and still it came back as access denied. Now when I try to log into the BCM I am now receiving error -- DCOM server is not ready. Thoughts!!! I have never seen this before. Thanks

 

[Firebird Scrambler]

I think your best bet is to schedule a reboot of the BCM to restore all of your services.

All the best

Firebird Scrambler
Meridian Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[Firebird Scrambler]

I ran a Procomm Plus script to remove all of my customers CDR records. Here is the script below, if anyone wants to try it out?.

; Out old BCM 3.x CDR Files prior to upgrade to 4.0


; NOTE!
; The " ; " denotes that the data on the program file line is ignored,
; when the script is run.
; This program file should remain unaltered & only copies made from it for whatever
; use is required. P.S. I suggest that you make it a "READ ONLY" file. & store it on
; your P.C's HARD DRIVE.


; An example of the source BCM 3.x CDR records are listed below, which should be saved as a single text file.

;08/09/08 11:00p 35,275 Record.HG.20080809000000
;08/10/08 11:00p 33,864 Record.HG.20080810000000
;12/07/08 01:03a 31,458 Record.mbx.20081207
;12/08/08 01:08a 31,453 Record.mbx.20081208
;12/09/08 01:05a 31,463 Record.mbx.20081209
;12/10/08 01:05a 31,458 Record.mbx.20081210
;12/11/08 01:05a 31,463 Record.mbx.20081211
;12/12/08 01:04a 31,463 Record.mbx.20081212
;12/13/08 01:03a 31,463 Record.mbx.20081213
;12/14/08 01:01a 31,453 Record.mbx.20081214
;12/15/08 01:08a 31,453 Record.mbx.20081215
;12/16/08 01:07a 31,463 Record.mbx.20081216
;12/17/08 01:02a 31,463 Record.mbx.20081217
;12/18/08 01:01a 31,463 Record.mbx.20081218
;12/19/08 01:10a 31,463 Record.mbx.20081219
;12/20/08 01:07a 31,463 Record.mbx.20081220
;12/21/08 01:00a 31,458 Record.mbx.20081221
;12/22/08 01:04a 31,453 Record.mbx.20081222
;12/23/08 01:00a 31,463 Record.mbx.20081223
;12/24/08 01:07a 31,463 Record.mbx.20081224
;12/25/08 01:06a 31,463 Record.mbx.20081225
;12/26/08 01:08a 31,463 Record.mbx.20081226
;12/27/08 01:08a 31,463 Record.mbx.20081227
;12/28/08 01:01a 31,463 Record.mbx.20081228
;12/29/08 01:00a 31,463 Record.mbx.20081229
;12/30/08 01:08a 31,463 Record.mbx.20081230
;12/31/08 01:04a 31,463 Record.mbx.20081231
;01/01/09 01:00a 31,463 Record.mbx.20090101
;01/02/09 01:09a 31,463 Record.mbx.20090102
;01/03/09 01:07a 31,463 Record.mbx.20090103
;01/04/09 01:06a 31,458 Record.mbx.20090104
;01/05/09 01:00a 31,458 Record.mbx.20090105


; This is the start of the Script file
; Make sure that you are logged in via Telnet.

STRING S_Time
STRING F_Time
STRING readfile
STRING DIRECTORY
INTEGER LEN=0
INTEGER CUT_OFF=0
INTEGER EVENT
LONG COUNT=0
LONG TOTAL=0
LONG PERCENT=0
LONG BIT


STRING OPDATA
STRING OPDATA_A


PROC MAIN
STATMSG "Start"
dialogbox 0 236 63 205 200 2 "Out BCM 3.x CDR record lists"
dirpath 1 2 14 198 11 Directory
dirlistbox 2 2 29 201 140 "C:\Program Files\Symantec\Procomm Plus\Capture\*.*" SINGLE readfile 1 SORT
pushbutton 3 110 173 40 13 "OK" OK DEFAULT
pushbutton 4 55 173 40 13 "Cancel"
text 5 2 1 61 11 "Select READ file" left
enddialog

while 1
dlgevent 0 event
switch event
case 0
endcase

case 1
endcase

case 3
exitwhile
endcase

case 4
exit
endcase

endswitch
endwhile
FOPEN 1 readfile read TEXT ; *****************CHANGE IF NECESSARY

WHILE NOT FEOF 1
FGETS 1 OPDATA
STRLEN OPDATA LEN
IF LEN<3
EXITWHILE
ENDIF

TOTAL=TOTAL+1
ENDWHILE

S_Time=$TIME
call counter

REWIND 1

WHILE NOT fEOF 1
FGETS 1 OPDATA
STRLEN OPDATA LEN
IF LEN<3
EXITWHILE
ENDIF

SUBSTR OPDATA_A OPDATA 39 24 ; Start and finish point of BCM CDR file name.

Capture on

; When Target 1 "SCH443" call SCH443

PAUSE 3
TRANSMIT "~DEL "
TRANSMIT OPDATA_A
TRANSMIT "^M"
WAITFOR "["
PAUSE 2

count=count+1
CALL COUNTER

ENDWHILE

FCLOSE 1

Capture Off

F_Time=$TIME
usermsg "Removal of BCM 3x CDR records is complete`n`n at %s" F_TIME
ENDPROC

PROC COUNTER
BIT=COUNT*100
PERCENT=BIT/TOTAL

STATMSG "%i OF %i - %i %% Done - Start Time: %s" COUNT TOTAL PERCENT S_Time
ENDPROC

;Proc SCH443
;Transmit "**^M"
;Endproc



All the best

Firebird Scrambler
Meridian Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[phoneguy24]

I was able to Log into the system now -- thanks. I still have the issue of when I try to load a patch or run the pre-check it comes back and tells me that it cannot start the FTP Server. I see that once the system does come back up all the lights on the front of the system Blink. I can log into the BCM and Voice Mail. Once again I have not had this issue before. If anyone has any ideas please let me know. I know that this customer has had the Mother Board and the MSC Card replaced. The hard Drive has not been replaced which I am thinking may be the problem but before I totally go down this road I wanted to confirm.