Basic Vector Program

[mikePH]

What command do I need to add on my vector program to achieve the below call flow if possible?

caller
_____|______
busy not busy
| |
busy tone announcement
|
extension number

 

[mikePH]

im sorry.. re edit my post

caller--- if number is busy go to busy tone
caller--- if available go to announcement and the to the extension number..

 

[1Jumbo]

I haven't done this but you may be able to use coverage paths that are linked. Have the first cover path deal with busy calls only and route it to a vdn/vector that plays busy tone. Then in the linked coverage path, have it deal with the available station and immediately route to a vdn/vector that plays your announcement and then transfers to the extension. A couple of potential issues are that your station might ring before going to the coverage path (maybe try an X port to kill the ring). Also, if you are doing this for a group of stations instead for just one, you may have to do some magic with variables so the call routes to the correct extension.

Good luck. Sounds like a fun one.