Bandwith of IP agent as Telecommuter

[ewaaijenberg]

Hello,

can someone tell me how much bandwith the IP agent uses when he is connected to the system as Telecommuter?

Thanks,

Evert

 

[edisonrex]

In Telecommuter mode, you are only using the H.323 control protocols. It is negligible since it is only used when telling the switch to establish a call, using any features and completing the call. This could be H.245, Q.931, or H.225. A good reference for H.323 is found at

http://resource.intel.com/telecom/s...Linux/Onldoc/html_files/gciptech/voip_h35.htm

Telecommuter mode eats two telephone channels though.

 

[mukimball]

Telecommunter mode does not appear to use that much bandwith. I have used it with a 768/768 connection and have notice no more than 1/2 second difference on the display of the CALLER-ID, than that of a 28.8 Modem connection.

Since the first leg of the IP-Agent connectionis over IP, it is dependent on the same traffic flow that all other IP Traffic is using. If you have work at home agents, there appears to be periods in which this IP flow can be problematic. Since the IP traffic is traveling the same road that the Internet travels it is possible that there may be an increased delay during periods of heavy IP traffic: I saw this during the beginning of the war when everyone was online searching for updates.

Also: Telecommuter does not use two phone lines. It uses one IP connection and one actual phone line. It will use one trunk member when the agent is logged in and one when the call is attached to the agent.

NOTE: If you are planning on having agents attached for long periods then you may want to modify you ARS table to point to a trunk group that an handle the longer calls without causing ACA LONG alarms.

 

[ewaaijenberg]

Wel thanks, but does anyone now exactly how many kb there are used for this?

Regards,

Evert

 

[Definity]

Avaya told me that we should plan for bandwidth based on simultaneous calls, as per them we should take 25K for 25 simultaneous calls. For Budgeting I would suggest you take 1K per call. I may be wrong but this is what I got from Avaya.