You need to use the Exchange agent. However, the Arcserve 2000 Exchange agent will only support backup of Exchange server 2000 with (arcserve) sp4 build 337, it will not backup Exchange 2003. For this you would need to upgrade to at least Brightstor Arcserve 9.0.1 build 2020.
SjrH - Data Security Storage & Availability Specialist
The agent on ArcServe 2000 we have says its only for 5.5 not 2000 - we will be migrating to e2003 but would like back up all the users mailbox stuff before we migrate across..
I'll be honest and tell you I don't know why your agent would tell you that it can't backup exchange 2000 because I have arcserve 2000 and its backing up my exchange 2000 without problems. (other than the initial figuring out what permissions to use)
Maybe you can try downloading the the 2000 agent from the site if its still available. Or the patch may solve the problem.
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