Backup always fails, cannot find files that are corrupt in Exchange 2

[cherisc]

We have Backup Exec 8.50 Rev. 3571 running on a Windows 2000 Server. I have Notifications setup and every day I get this in my email: (Server: "HERMES") Job "Backup 0030" failed.:::logfilenameC:\PROGRAM FILE S\VERITAS\BACKUP EXEC\NT\DATA\BEX45.txt.
Here is a copy of that log file:
======================================================================
Job server: HERMES
Job name: Backup 0030
Job started: Friday, May 20, 2005 at 10:00:02 PM
Job type: Backup
Log file: BEX45.txt
======================================================================

Drive and media information from media mount:
Changer Name:
Drive Name: Seagate 1
Media Slot: 0
Media Cartridge Label: Hermes - Friday A
Targeted Media Set Name: Media Set 1

======================================================================
Job Operation - Backup
Media operation - overwrite.
No compression enabled.
======================================================================

Media Name: "Media created 5/20/2005 10:00:03 PM"
Backup of "\\HERMES\Microsoft Exchange Directory "
Backup set #1 on storage media #1
Backup set description: "Backup 0030"
Backup Type: FULL - Database & Logs (flush committed logs)
Backup started on 5/20/2005 at 10:00:55 PM.

Backup completed on 5/20/2005 at 10:01:12 PM.
Backed up 1 Exchange Server store(s)
Processed 8,405,244 bytes in 17 seconds.
Throughput rate: 28.3 MB/min
----------------------------------------------------------------------

Media Name: "Media created 5/20/2005 10:00:03 PM"
Backup of "\\HERMES\Microsoft Exchange Information Store "
Backup set #2 on storage media #1
Backup set description: "Backup 0030"
Backup Type: FULL - Database & Logs (flush committed logs)
Backup started on 5/20/2005 at 10:01:13 PM.

Backup completed on 5/20/2005 at 10:23:41 PM.
Backed up 1 Exchange Server store(s)
Processed 1,253,081,872 bytes in 22 minutes and 28 seconds.
Throughput rate: 53.2 MB/min
----------------------------------------------------------------------

Media Name: "Media created 5/20/2005 10:00:03 PM"
Backup of "\\HERMES\Microsoft Exchange Mailboxes "
Backup set #3 on storage media #1
Backup set description: "Backup 0030"
Backup Type: NORMAL - Back Up Files - Reset Archive Bit
Backup started on 5/20/2005 at 10:23:43 PM.
[COLOR=red yellow]WARNING: "Cheri XXXXXXX [XXXXXXXX]?Top of Information Store?Deleted Items?January PriceSheet - ABLE Computer" is a corrupt file.
This file cannot verify.
^ ^ ^ ^ ^
WARNING: "Wayne XXXXXX [XXXXXX]?Finder?Search Folder?Outlook 10 Message Manager (Outlook)" is a corrupt file.
This file cannot verify.
^ ^ ^ ^ ^
WARNING: "Wayne XXXXXX [XXXXXX]?Top of Information Store?Inbox?Outlook 10 Message Manager (Outlook)" is a corrupt file.
This file cannot verify.
^ ^ ^ ^ ^[/color]

Backup completed on 5/20/2005 at 11:40:46 PM.
Backed up 42423 mail message(s) in 209 folder(s) in 7 mailbox(es)
3 corrupt files were backed up
Processed 1,404,215,139 bytes in 1 hour, 17 minutes, and 3 seconds.
Throughput rate: 17.4 MB/min
----------------------------------------------------------------------

Media Name: "Media created 5/20/2005 10:00:03 PM"
Backup of "C: "
Backup set #4 on storage media #1
Backup set description: "Backup 0030"
Backup Type: NORMAL - Back Up Files - Reset Archive Bit
Backup started on 5/20/2005 at 11:41:03 PM.
File "ESICS.DAT" in use - Backed up.
The item \Documents and Settings\exchadmin\Local Settings\Temp\JET17.tmp in use - skipped.
The item \Documents and Settings\exchadmin\Local Settings\Temp\JET7F.tmp in use - skipped.
The item \Documents and Settings\exchadmin\Local Settings\Temp\JETD3E3.tmp in use - skipped.
The item \exchsrvr\DSADATA\temp.edb in use - skipped.
The item \exchsrvr\mdbdata\tmp.edb in use - skipped.
File "AP0.LOG" in use - Backed up.
File "BF0.LOG" in use - Backed up.
File "EV0.LOG" in use - Backed up.
File "050520_001.xml" in use - Backed up.
File "adamm.log" in use - Backed up.
File "pvl.ldb" in use - Backed up.
File "pvl.mdb" in use - Backed up.
File "IExplore.evt" in use - Backed up.
File "~DFE156.tmp" in use - Backed up.

Backup completed on 5/21/2005 at 12:49:40 AM.
Backed up 21803 files in 1293 directories.
10 files were in use
5 items were skipped.
Processed 3,485,635,325 bytes in 1 hour, 8 minutes, and 37 seconds.
Throughput rate: 48.4 MB/min
----------------------------------------------------------------------

Media Name: "Media created 5/20/2005 10:00:03 PM"
Backup of "D: "
Backup set #5 on storage media #1
Backup set description: "Backup 0030"
Backup Type: NORMAL - Back Up Files - Reset Archive Bit
Backup started on 5/21/2005 at 12:49:47 AM.
The item \exchsrvr\DSADATA\dir.edb in use - skipped.
The item \exchsrvr\DSADATA\edb.log in use - skipped.
The item \exchsrvr\imcdata\queue.dat in use - skipped.
The item \exchsrvr\MDBDATA\edb.log in use - skipped.
The item \exchsrvr\MDBDATA\PRIV.EDB in use - skipped.
The item \exchsrvr\MDBDATA\PUB.EDB in use - skipped.
File "DB000003.DAT" in use - Backed up.
File "DB000005.DAT" in use - Backed up.
File "DB000008.DAT" in use - Backed up.
File "DB000009.DAT" in use - Backed up.
File "DB00000A.DAT" in use - Backed up.
File "DB00000B.DAT" in use - Backed up.
File "DB00000C.DAT" in use - Backed up.
File "DB00000D.DAT" in use - Backed up.
File "DB00000E.DAT" in use - Backed up.
File "DB00000F.DAT" in use - Backed up.
File "DB000010.DAT" in use - Backed up.
File "DB000011.DAT" in use - Backed up.
File "DB000012.DAT" in use - Backed up.
File "DB000013.DAT" in use - Backed up.
File "DB000014.DAT" in use - Backed up.
File "DB000015.DAT" in use - Backed up.
File "DB000016.DAT" in use - Backed up.
File "DB000017.DAT" in use - Backed up.
File "DB000018.DAT" in use - Backed up.
File "DB000019.DAT" in use - Backed up.
File "DB00001A.DAT" in use - Backed up.
File "DB00001B.DAT" in use - Backed up.
File "DB00001C.DAT" in use - Backed up.
File "DB00001D.DAT" in use - Backed up.
File "DB00001E.DAT" in use - Backed up.
File "DB00001F.DAT" in use - Backed up.
File "DB000021.DAT" in use - Backed up.
File "DB000022.DAT" in use - Backed up.
File "DB000028.DAT" in use - Backed up.
File "DB000035.DAT" in use - Backed up.
File "DB000036.DAT" in use - Backed up.
File "DB000037.DAT" in use - Backed up.
File "DB000038.DAT" in use - Backed up.
File "DB000039.DAT" in use - Backed up.
File "DB00003A.DAT" in use - Backed up.
File "DB00003B.DAT" in use - Backed up.
File "DB00003C.DAT" in use - Backed up.
File "DBREFS" in use - Backed up.

Backup completed on 5/21/2005 at 1:22:10 AM.
Backed up 14929 files in 4156 directories.
38 files were in use
6 items were skipped.
Processed 1,189,727,086 bytes in 32 minutes and 23 seconds.
Throughput rate: 35.0 MB/min
----------------------------------------------------------------------

Media Name: "Media created 5/20/2005 10:00:03 PM"
Backup of "\\HERMES\System?State "
Backup set #6 on storage media #1
Backup set description: "Backup 0030"
Backup Type: NORMAL - Back Up Files - Reset Archive Bit
Backup started on 5/21/2005 at 1:22:16 AM.
The item Registration DB\ in use - skipped.

Backup completed on 5/21/2005 at 1:27:18 AM.
Backed up 2100 files in 79 directories.
1 item was skipped.
Processed 259,170,880 bytes in 5 minutes and 2 seconds.
Throughput rate: 49.1 MB/min
----------------------------------------------------------------------

======================================================================
Job ended: Saturday, May 21, 2005 at 1:28:24 AM
Job completion status: Failed
======================================================================


Any help on this would be appreciated and helpful.
Thank you.

 

[Prydonian]

Corrupted files are just that. Files that are corrupt. They will always cause a failure flag. You can notify the person whose mailbox it is and have them delete the offending message but just having a corrupt file notification does not mean the backup was not successful. What Veritas is telling you is that it hit a corrupted section of the file and if a verify is attempted, the checksum on the stored data will not match the original file checksum.

Veritas has a registry hack to prevent the job fail flag from being set when this happens. Take a look at:

http://seer.support.veritas.com/docs/193940.htm

The corrupt file will still be notated in the log file but the job won't fail because of it.

Mike, The IT Guy....

 

[cherisc]

Thank you Prydonian. I made the registry change, but I still need to research the Exchange side of it, because we have tried to remove the corrupt files from Exchange, and one of them is not there. Also, the article you gave said: "Please note, this solution is not intended for use with Microsoft Exchange files. Corrupt Microsoft Exchange files may be indicative of another problem with the Exchange store."

I will not know until tomorrow if the registry change works to end the failed backup messages.

 

[steveot]

I would not suggest the registry change above. Durring an exchange IS backup of there is something wrong with the IS - corrupt log or something it will report the same error in the job log. So if you mask that then you wont know.

As far as you 10 message manager above

Take a look at :
XCLN: How to Use the Mdbvu32 Utility to Remove Inbox Rules

http://support.microsoft.com/default.aspx?scid=kb;en-us;320022

You receive the "The Rules on this machine do not match the rules on your Exchange Server" error message when you use Outlook 2000

http://support.microsoft.com/default.aspx?scid=kb;en-us;287640

 

[cherisc]

We used that Mdbvu Utility on our client computers and that seemed to work. Tomorrow I will see if the errors are logged in the backup log, and then I will change that registry change back.

Thank you very much!!