Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations bkrike on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

[b]AGENT GOES INTO ACW AUTOMATICALLY AFTER TAKING A CALL...[/b] 2

Status
Not open for further replies.
TwistedWire

TwistedWire

Technical User
May 4, 2001
38
Not staying in Manual-In. Any feedback would be great. Thank you.
 
Sort by date Sort by votes
TwistedWire,

that's perfectly normal, it's what the manual-in mode is for. if you want your agents to became available after completing a call, use auto-in instead.
 
Upvote 0 Downvote
& if this is happening on Auto-in, check for the Timed ACW on the skill form & the VDN form.(page-2).
 
Upvote 0 Downvote
Thank you both, dwalin & Definity. I appreciate the feedback.
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

tweege
  • Locked
  • Question
Automatically bridge/observe 911 calls 1
Replies
4
Views
1K
JefferP
JefferP
afb1
  • Locked
  • Question
bleeding phone call conversations b/w 2 avaya 9611 phones
Replies
2
Views
291
dialtonebone
dialtonebone
Craft01
  • Question
CM: One-X Communicator cannot register to ESS when it goes active
Replies
11
Views
385
Craft01
Craft01
Nuttotaz
  • Locked
  • Question
All IP phone stations disconnect and register back automatically after a few minutes
Replies
7
Views
601
avayaguy23
avayaguy23
ncheung
  • Locked
  • Question
AACC Agent conversion
Replies
0
Views
337
ncheung
ncheung

Part and Inventory Search

Sponsor

Back
Top