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[b]AGENT GOES INTO ACW AUTOMATICALLY AFTER TAKING A CALL...[/b] 2

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TwistedWire

TwistedWire

Technical User
Joined
May 4, 2001
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38
Not staying in Manual-In. Any feedback would be great. Thank you.
 
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TwistedWire,

that's perfectly normal, it's what the manual-in mode is for. if you want your agents to became available after completing a call, use auto-in instead.
 
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& if this is happening on Auto-in, check for the Timed ACW on the skill form & the VDN form.(page-2).
 
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Thank you both, dwalin & Definity. I appreciate the feedback.
 
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