avaya vector -> nortel ???

[gagz]

I'm new to nortel, and I need to figure out how in meridian mail I go about changing or looking at what avaya would have called call vectors and vdns. basically, the logical program run when someone calls and gets a menu saying options (key presses) and routing those calls, playing announcements every x seconds, etc. What does nortel call these?

hope this wasn't too confusing, it for our helpdesk call tree.

Thanks.

 

[hawks]

Take a look at Voice Admin
Then Voice Services
Then Voice Menus

 

[johnpoole]

log in, options 3 4 then your looking at your voice services. option 1 is the dn that is pointed to menus, announcements, express mail etc.. option 6 is all your menus and it's a pretty simple two page menu driven program.

john poole
bellsouth business
columbia,sc

 

[T1PSTN]

There is no vectoring equivalent in Nortel-- Unless you have Symposium, that is.

For mail, use VSDNs to point to MS (Menu Services,) AS (Announcement Services,) TODs (Time-of-day Controllers,) and numerous other services. Here's an example of a time-controlled menu/announcement scheme:

--PBX--

LD 23
ACD 3500
MAXP 1
NCFW <mail system pilot DN>

--Meridian Mail--

**Voice service DN 3500**
Action: TD 1113500

**TOD 1113500**
Business hours-- M-F 8:00 to 20:00
Business hours service ID: 1123500
Off-hours service ID: 1133500
Holiday service ID: 1143500

**MS 1123500**
Greeting: "Thanks for calling. Press 1 for customer service, press 2 for technical support, press 3 for sales, etc."
KEY ACTION
1 CL (call) 3600 (cust.serv. ACDN)
2 CL (call) 3700 (tech supp. ACDN)
3 CL (call) 3800 (sales ACDN)
4 RP (repeat choices)
5 __
6 __
------etc.

**AS 1133500**
Announcement: "We're closed. Call back between 8a and 8p."

**AS 1143500**
Announcement: "We're closed. It's a holiday."

Messages and announcements that take place while in-queue (after mail hands the call to the ACDN via a menu choice) are configured in LD 23 for each specific ACD.

--T1PSTN

 

[gagz]

T1PSTN, I think that will help... I do have symposium, though i haven't dug into it yet. Is that more powerful?
To me Nortel is backwards, since i came from Avaya...

 

[johnpoole]

welcome to a pbx, sorta puts the t back in tech.. not for the faint of heart. i've done both and find the merridian a lot more of a challange

john poole
bellsouth business
columbia,sc

 

[T1PSTN]

Gagz:

You're welcome. How about some stars for everyone who helped? As JP once said, "We work for stars-- They're tax-exempt." Or something like that

Symposium uses a scripting language that's much more powerful than Avaya vectors. You can get it to do almost anything... If you know how, that is.

In symposium, your CDNs on your PBX point to a master script. The master script points to child-scripts based on the CDN treatment defined in the master script. The child scripts can filter by CLID, time of day, day of week, day of year... Lots of options for time-control. The script can also play specific hold-music, interrupt it with announcements, route the call to a skilled agent, check call age, etc. There's much to play with in there. Unlike vectors, these scripts have no limit in the number of steps and can reference other scripts, execute logical loops, perform mathematical functions, reference global variables, and a hot of other powerful programming options. I reccomend taking a course in Symposium and its scripting if you're going to be supporting it.

JP:

I've done (and still do) both as well. The Nortel is much more difficult and often enigmatic, but that's the price we pay for a fast-as-you-can-type, direct interface to the database and runtime.

I started with an 81c w/symposium, MICB, MIRAN, MM12, and about 38 PRIs-- That was my introduction to telephony in-general. Every other system that I've worked with since then has seemed easy by comparison. The biggest challenge in using another system is translating the jargon-- Each maker has their own definition of CDP or DSC or NARS, BARS, AAR, ARS, etc.

--T1PSTN