AVAYA systems 3 way call

[Imran555]

Gentleman's

I need Advice as am in trouble with one of client.
They was using Ericsson MD110 with console sets,now we move them to IPO 9.1
Is any of avaya system can do the below like CM or Aura.
In Ericsson they were using feature Like 3 way calling over trunk lines and 1 person is only listening other cant hear him and also operator can talk to the listener separatly.
Example
A -Boss Extension or on Mobile phone (on extension its do able by dial inclusion ) but cant do it over his mobile or when he is out.
B-Operator
C-Caller Extension or Mobile

A call to B and ask him to call C and ask him question and i need to listen to it.
now B and C is talking and A is listening ,
move on now B need to speak to A to get his replay.

Kindly gave me suggestion if IPO can do it then how or recommendation for any other AVAYA system which able to perform such function.

Thanks

 

[janni78]

Right, A can talk to B but not the other way around.

"Trying is the first step to failure..." - Homer

 

[Imran555]

Any Suggestions guys if its doable over AVAYA CM.

 

[amriddle01]

Ask in that forum, it's not our bag really

 

[Imran555]

Any Suggestions perhaps as i checked in Ericsson the feature name is CALL SPLITTING.
When 2 users are connected on Console Internal/External Operator can switch Left/Right to speak either parties.
so any similar feature in AVAYA.

 

[kyle555]

No 2 PBXs work alike. Especially when it comes to complex call handling operations like you're trying to achieve.

http://archive.ericsson.net/service/internet/picov/get?docno=28701-en/lzt1023652

Ericsson in fact has/had small compact console sets with reception console features like call splitting. Just like you said about how they did it on their old system. So, if they needed consoles to do that call handling before, I'll bet they need them now. I don't know if IPO's console will allow call splitting.

Even then, why does it matter to you if CM or IPO can do it? Do you have 1 of each? Or are you using this feature in some manner to make a decision? That feature might be a 'nice to have' but it's for one person. It should be the last thing in terms of making a technology decision affecting an organization.

Still, think outside the box a bit. There's ways. What if you had a conference bridge and A calls B, B conferences A into his bridge, mutes him, then has the bridge call C. B can drop out of the bridge on with A, and rejoin later if they want.

Or, and this is easiest - just leave the Ericsson PBX and console phone there for the VIPs monkey. If the person is that important to have not only their own assistant but their own switchboard operator, just let 'em have their own PBX where everything works exactly like it used to and they don't need to change anything. Besides - imagine who that poor person B is. Think about what what their life must be like every day. I bet you whatever you come up with "won't be as good as it used to be on the old system". It ain't broke - don't fix it!

 

[Imran555]

Thanks for advice and will looking,

 

[mojoputter]

After reading this thread, this is all I could think of...

Uh huh. Uh huh. Okay. Um, can you repeat the part of the stuff where you said all about the...things? Uh... the things? --Homer Simpson

Don't worry, be happy

 

[joe2938]

besides you have this same post now on the CM forum so let it go this is IP Office

 

[qtelcom]

Interesting... I wonder who A really is? a VIP? a disabled person? a VIP disabled person?

What a weird scenario for B. Why not just have 2 phones on B's desk, A calls B on the one phone, and B calls C on the 2nd phone on speakerphone. Then using fancy mute controls, you can go back and forth and A can hear C's answers via speakerphone, yet C can't hear A if B properly uses mute. Need everybody talking? Put A and C both on speakerphone. LOL what a fun time.