IN AVAYA 302D Console set i read about call split or split swap,
Split calls
You can disconnect temporarily from a call, make a call to another person, and then connect the two people together. You always must split a call in order to transfer an incoming call to a extension or to an outside number. Splitting allows you to do the following:
■ Either talk with the second person to announce the waiting call, or drop out of the call before the second person answers.
■ Connect the two calls together.
■ Join the calling and called parties in a 3-way connection from which you can later drop out.
■ Return to the split calling person if the called person does not answer or does not want to accept the call.
This feature is activated automatically after you answer an incoming call if you do any of the following:
■ Dial an extension number using the DXS Selector Console.
■ Press the START button, and then dial a number (for example, an extension number, a trunk access code, or the Automatic Route Selection feature access code).
■ Press a trunk group select button.
While the calling person is split from the console, the Split lamp is on. The split condition is canceled, and the Split lamp goes off when you perform one of the following:
■ Press the RELEASE button to connect the split person to the called person and disconnect the console.
■ Press the SPLIT button to establish a 3-way connection with you, the calling person, and the called person.
■ Press the CANCEL button to cancel the outgoing call attempt and reconnect to the calling person.
To activate and cancel the split condition, refer to ‘‘Transfer’’ on page 39.
Split Swap
Split Swap allows the attendant to alternate between active and split calls. This operation may be useful when the attendant may need to transfer a call, but first must talk with each party before completing the transfer. This operation is done using the SPLIT SWAP button.
! SECURITY ALERT:
The Split Swap operation can involve transferring calls per the callers requests. Refer to ‘‘Transfer’’ on page 39 for more information concerning security issues.
To use the Split Swap feature:
1. While active on a call, press the START button.
■ You hear a dial tone.
■ The Split lamp goes on.
2. Dial the number for the person to whom you may transfer the call.
■ You hear a ringback tone.
■ The display shows the number you are calling.
3. After the person answers, press the SPLIT SWAP button to alternate between the original call and the new call.
■ The Split Swap lamp goes on and stays on as long as you alternate between calls.
4. Use one of the following steps (a, b, c, or d) to complete the call. a. To set up a 3-way connection, press the SPLIT button.
■ You and the other two callers are connected.
■ The Split lamp goes on.
■ The display shows a conference call in progress.
■ The Split Swap lamp goes off and the button can no longer be used for this call.
To drop out of the 3-way connection, press the RELEASE button.
■ You are disconnected from the call.
■ The Split lamp goes off.
■ The call appearance lamp goes off.
■ The display goes blank.
■ The Position Available lamp goes on.
■ The console returns to the normal operating mode.
b. To transfer the call, press the SPLIT button (this joins all three parties together), then the RELEASE button.
■ You are disconnected from the call.
■ The Split lamp goes off.
■ The call appearance lamp goes off.
■ The display goes blank.
■ The Position Available lamp goes on.
■ The console returns to the normal operating mode.
