We use UCC and Avaya Speech Access. When you call a user, the option is to press 1 to leave a message or press 2 to try to find that person. If you don't do anything, the call automatically tries to go the Reach Me number. We want the default to go to voicemail if the caller does not make a selection. Do you know if there is a way to modify the system so the default goes to voicemail?
Val
Val