Avaya Sip Trunk Disconnection 1

[AoK-007]

Hello ,
We Are Using Avaya Ip Office 500v2 Verizon 9.0.12 ,And We Have Sip Line Connection In The Customer Site Which Is A Call Center .
PRoblem we are facing In Site Is The Call Disconnection
If The Caller Disconnect The Line ,The Line Remains Busy Until The Agent Release The Call From Telephone
Can Someone Help Me To Configure The System To Disconnect the Line From Agent After 3-4 Seconds From The Call Disconnected From The Caller End
Thankyou

 

[intrigrant]

A SIP trunk should always disconnect a call regardless who disconnect the call, if a agent keeps the line open then only the extension of that agent remains open NOT the SIP line, that will be terminated by IP Office as soon as there is a BYE SIP message.

Your agents must be told to hang up the phone if the other party has hung up.
May 'Offhook station' has some interaction with remote disconnect (in older versions with analog stations it did, i never tried on digital sets)

 

[sizbut]

Is it really a SIP line or is it a SIP connection where the last leg to the IP Office is from an analog adpater? If the latter then the IP Office is not getting the disconnect signal it needs or is not configured for the signal it is receiving.

Are you sure the line is remaining busy or is it just the agent hears dial tone? Systems can be configured so that the agent remains off-hook when the far end disconnects (some customers want that). Would be useful to know what type of phones the customer is using.



Stuck in a never ending cycle of file copying.

 

[AoK-007]

Thank you