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Avaya Phone B179 wont make or receive calls

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Randy_F

Randy_F

IS-IT--Management
Joined
Jul 19, 2018
Messages
72
Location
US
I have 2 Avaya B179 Conference Phones with the same issue... Both phones cannot make or receive calls... The only thing I did was unplug them move a table around in the office a bit and plug them back in.... Both phones do not show any error when booting up and when I try to make a call from the phone I hear a long beep tone when calling a number "this is normal... sounds like its ringing the person on the other end except for the other person never gets the call"... I logged into the web interface on one of the phones and noticed that the phone shows Status: Not Registered

AVAYA_kr5niy.png


I factory reset one of the phones and entered in the User/setup info and get the same issue...
All help would be much appreciated
 
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run monitor with the SIP option for registration on and then we can tell what the issue is.
Mike
 
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Check the transport details...could have changed..
May be set to TLS..change it to TCP
 
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It is currently set to UDP... should I still change it to TLS

I will grab the monitor details
 
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3704384335mS PRN: Config Write Completed
3704384856mS H323Evt: RTP(50r): 10.1.50.10/49152 10.1.50.20/49882 CODEC=Ulaw64K(5) PKTSZ=160 RFC2833=off AGE=1809 SENT=51 (avg size=164) RECV=50 (avg size=160)
3704387095mS H323Evt: Recv: RegistrationRequest 10.1.50.40; Endpoints registered: 84; Endpoints in registration: 0
3704388362mS CMCallEvt: 333.172584.0 40419 rfreilinger.0: StateChange: END=A CMCSRingBack->CMCSCompleted
3704388362mS CMExtnEvt: v=369 State, new=PortRecoverDelay old=Alerting,0,0,rfreilinger
3704388365mS CMLOGGING: CALL:2018/08/0815:15,00:00:00,004,265,O,264,264,rfreilinger,,,1,,""n/a,0
3704388365mS CD: CALL: 333.172584.0 BState=Ringing Cut=0 Music=0.0 Aend="rfreilinger(265)" (0.0) Bend="Learning Center(264)" [RAS] (0.0) CalledNum=264 (Learning Center) CallingNum=265 (rfreilinger) Internal=1 Time=5375 AState=Idle
3704388365mS CD: CALL: 333.172584.0 Deleted
3704388366mS CMExtnEvt: rfreilinger: CALL LOST (CMCauseNormal)
3704388366mS CMExtnEvt: rfreilinger: Extn(265) Calling Party Number(265) Type(CMNTypeInternal)
3704388366mS CMExtnEvt: rfreilinger: CMExtnHandler::SetCurrent( id: 172584->0 )
3704388368mS CMCallEvt: 333.172584.0 -1 rfreilinger.-1: StateChange: END=X CMCSCompleted->CMCSDelete
3704388368mS CMCallEvt: 0.172585.0 -1 BaseEP: DELETE CMEndpoint f44f5490 TOTAL NOW=12 CALL_LIST=5
3704388369mS CMExtnEvt: RAS: CALL LOST (CMCauseNormal)
3704388369mS CMCallEvt: 0.172586.0 -1 RAS.0: StateChange: END=X CMCSRinging->CMCSCompleted
3704388369mS CMExtnEvt: v=1014 State, new=PortRecoverDelay old=Ringing,0,0,RAS
3704388371mS CMExtnEvt: RAS: CMExtnHandler::SetCurrent( id: 172586->0 )
3704388372mS CMCallEvt: 0.172586.0 -1 RAS.-1: StateChange: END=X CMCSCompleted->CMCSDelete
3704388372mS CMExtnEvt: v=1014 State, new=Idle old=PortRecoverDelay,0,0,RAS
3704388372mS CMCallEvt: 0.172586.0 -1 BaseEP: DELETE CMEndpoint f45cc068 TOTAL NOW=11 CALL_LIST=5
3704388372mS CMCallEvt: END CALL:40419 (f4525918)
3704388373mS CMTARGET: 333.172584.0 -1 BaseEP: ~CMTargetHandler f4583280 ep f440e208
3704388373mS CMCallEvt: 333.172584.0 -1 BaseEP: DELETE CMEndpoint f440e208 TOTAL NOW=10 CALL_LIST=5
3704388378mS H323Evt: SetOperational 41402 10.1.50.10:49152 to 0
3704388378mS H323Evt: RTP(END): 10.1.50.10/49152 10.1.50.20/49882 CODEC=Ulaw64K(5) PKTSZ=160 RFC2833=off AGE=5331 SENT=227 RECV=226 RTdelay=0 jitter=0 loss=0 remotejitter=0 remoteloss=0
3704388525mS CMExtnEvt: v=(null) State, new=Idle old=Idle,0,0,235: Menu Key Pressed 12:I
3704389315mS CMExtnEvt: v=(null) State, new=Idle old=Idle,0,0,235: Menu Key Pressed 4:A
3704389379mS H323Evt: Recv: RegistrationRequest 10.1.50.166; Endpoints registered: 84; Endpoints in registration: 0
3704389485mS CMExtnEvt: nalbin: No user activity
3704390368mS CMExtnEvt: rfreilinger: Recover Timer reason=CMTRWrapUp
3704390368mS CMExtnEvt: v=369 State, new=Idle old=PortRecoverDelay,0,0,rfreilinger
3704390993mS H323Evt: Recv: RegistrationRequest 10.1.50.25; Endpoints registered: 84; Endpoints in registration: 0

********** Warning: Logging to Screen Stopped **********


This is a call from my desk to the B179 Phone Learning Center
 
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I have now changed it back to UDP

AVAYA_jbfj5e.png
 
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This is a call from the P179 phone to my Desk Phone

3705098718mS SIP Rx: UDP 10.1.50.133:5060 -> 10.1.50.10:5060
INVITE sip:265@10.1.50.10;transport=udp SIP/2.0
Via: SIP/2.0/UDP 10.1.50.133:5060;rport;branch=z9hG4bKPjfSjXawCDywr6JexS9MKMvKQQVfkOjzCx;alias
Max-Forwards: 70
From: <sip:264@10.1.50.10>;tag=ea3wkOjbgvymJzLdc1ZXJj1Dztm8FTP7
To: <sip:265@10.1.50.10>
Contact: <sip:264@10.1.50.133:5060;ob>
Call-ID: inznb-U4JLVPiMgTxbtXnfRmtAw8.RU1
CSeq: 28880 INVITE
Allow: PRACK, INVITE, ACK, BYE, CANCEL, UPDATE, INFO, SUBSCRIBE, NOTIFY, REFER, MESSAGE, OPTIONS
Supported: replaces, 100rel
User-Agent: Avaya B179 2.3.9
Content-Type: application/sdp
Content-Length: 343

v=0
o=- 3742748846 3742748846 IN IP4 10.1.50.133
s=pjmedia
c=IN IP4 10.1.50.133
t=0 0
a=X-nat:0
m=audio 4000 RTP/AVP 9 8 0 18 101
a=rtcp:4001 IN IP4 10.1.50.133
a=rtpmap:9 G722/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:0 PCMU/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=sendrecv
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
3705098722mS SIP Call Rx: phone
INVITE sip:265@10.1.50.10;transport=udp SIP/2.0
Via: SIP/2.0/UDP 10.1.50.133:5060;rport;branch=z9hG4bKPjfSjXawCDywr6JexS9MKMvKQQVfkOjzCx;alias
Max-Forwards: 70
From: <sip:264@10.1.50.10>;tag=ea3wkOjbgvymJzLdc1ZXJj1Dztm8FTP7
To: <sip:265@10.1.50.10>
Contact: <sip:264@10.1.50.133:5060;ob>
Call-ID: inznb-U4JLVPiMgTxbtXnfRmtAw8.RU1
CSeq: 28880 INVITE
Allow: PRACK, INVITE, ACK, BYE, CANCEL, UPDATE, INFO, SUBSCRIBE, NOTIFY, REFER, MESSAGE, OPTIONS
Supported: replaces, 100rel
User-Agent: Avaya B179 2.3.9
Content-Type: application/sdp
Content-Length: 343

v=0
o=- 3742748846 3742748846 IN IP4 10.1.50.133
s=pjmedia
c=IN IP4 10.1.50.133
t=0 0
a=X-nat:0
m=audio 4000 RTP/AVP 9 8 0 18 101
a=rtcp:4001 IN IP4 10.1.50.133
a=rtpmap:9 G722/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:0 PCMU/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=sendrecv
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
3705099174mS H323Evt: Recv: RegistrationRequest 10.1.50.44; Endpoints registered: 84; Endpoints in registration: 0
3705099218mS SIP Rx: UDP 10.1.50.133:5060 -> 10.1.50.10:5060
INVITE sip:265@10.1.50.10;transport=udp SIP/2.0
Via: SIP/2.0/UDP 10.1.50.133:5060;rport;branch=z9hG4bKPjfSjXawCDywr6JexS9MKMvKQQVfkOjzCx;alias
Max-Forwards: 70
From: <sip:264@10.1.50.10>;tag=ea3wkOjbgvymJzLdc1ZXJj1Dztm8FTP7
To: <sip:265@10.1.50.10>
Contact: <sip:264@10.1.50.133:5060;ob>
Call-ID: inznb-U4JLVPiMgTxbtXnfRmtAw8.RU1
CSeq: 28880 INVITE
Allow: PRACK, INVITE, ACK, BYE, CANCEL, UPDATE, INFO, SUBSCRIBE, NOTIFY, REFER, MESSAGE, OPTIONS
Supported: replaces, 100rel
User-Agent: Avaya B179 2.3.9
Content-Type: application/sdp
Content-Length: 343

v=0
o=- 3742748846 3742748846 IN IP4 10.1.50.133
s=pjmedia
c=IN IP4 10.1.50.133
t=0 0
a=X-nat:0
m=audio 4000 RTP/AVP 9 8 0 18 101
a=rtcp:4001 IN IP4 10.1.50.133
a=rtpmap:9 G722/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:0 PCMU/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=sendrecv
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
3705099222mS SIP Call Rx: phone
INVITE sip:265@10.1.50.10;transport=udp SIP/2.0
Via: SIP/2.0/UDP 10.1.50.133:5060;rport;branch=z9hG4bKPjfSjXawCDywr6JexS9MKMvKQQVfkOjzCx;alias
Max-Forwards: 70
From: <sip:264@10.1.50.10>;tag=ea3wkOjbgvymJzLdc1ZXJj1Dztm8FTP7
To: <sip:265@10.1.50.10>
Contact: <sip:264@10.1.50.133:5060;ob>
Call-ID: inznb-U4JLVPiMgTxbtXnfRmtAw8.RU1
CSeq: 28880 INVITE
Allow: PRACK, INVITE, ACK, BYE, CANCEL, UPDATE, INFO, SUBSCRIBE, NOTIFY, REFER, MESSAGE, OPTIONS
Supported: replaces, 100rel
User-Agent: Avaya B179 2.3.9
Content-Type: application/sdp
Content-Length: 343

v=0
o=- 3742748846 3742748846 IN IP4 10.1.50.133
s=pjmedia
c=IN IP4 10.1.50.133
t=0 0
a=X-nat:0
m=audio 4000 RTP/AVP 9 8 0 18 101
a=rtcp:4001 IN IP4 10.1.50.133
a=rtpmap:9 G722/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:0 PCMU/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=sendrecv
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
3705100218mS SIP Rx: UDP 10.1.50.133:5060 -> 10.1.50.10:5060
INVITE sip:265@10.1.50.10;transport=udp SIP/2.0
Via: SIP/2.0/UDP 10.1.50.133:5060;rport;branch=z9hG4bKPjfSjXawCDywr6JexS9MKMvKQQVfkOjzCx;alias
Max-Forwards: 70
From: <sip:264@10.1.50.10>;tag=ea3wkOjbgvymJzLdc1ZXJj1Dztm8FTP7
To: <sip:265@10.1.50.10>
Contact: <sip:264@10.1.50.133:5060;ob>
Call-ID: inznb-U4JLVPiMgTxbtXnfRmtAw8.RU1
CSeq: 28880 INVITE
Allow: PRACK, INVITE, ACK, BYE, CANCEL, UPDATE, INFO, SUBSCRIBE, NOTIFY, REFER, MESSAGE, OPTIONS
Supported: replaces, 100rel
User-Agent: Avaya B179 2.3.9
Content-Type: application/sdp
Content-Length: 343

v=0
o=- 3742748846 3742748846 IN IP4 10.1.50.133
s=pjmedia
c=IN IP4 10.1.50.133
t=0 0
a=X-nat:0
m=audio 4000 RTP/AVP 9 8 0 18 101
a=rtcp:4001 IN IP4 10.1.50.133
a=rtpmap:9 G722/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:0 PCMU/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=sendrecv
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
3705100222mS SIP Call Rx: phone
INVITE sip:265@10.1.50.10;transport=udp SIP/2.0
Via: SIP/2.0/UDP 10.1.50.133:5060;rport;branch=z9hG4bKPjfSjXawCDywr6JexS9MKMvKQQVfkOjzCx;alias
Max-Forwards: 70
From: <sip:264@10.1.50.10>;tag=ea3wkOjbgvymJzLdc1ZXJj1Dztm8FTP7
To: <sip:265@10.1.50.10>
Contact: <sip:264@10.1.50.133:5060;ob>
Call-ID: inznb-U4JLVPiMgTxbtXnfRmtAw8.RU1
CSeq: 28880 INVITE
Allow: PRACK, INVITE, ACK, BYE, CANCEL, UPDATE, INFO, SUBSCRIBE, NOTIFY, REFER, MESSAGE, OPTIONS
Supported: replaces, 100rel
User-Agent: Avaya B179 2.3.9
Content-Type: application/sdp
Content-Length: 343

v=0
o=- 3742748846 3742748846 IN IP4 10.1.50.133
s=pjmedia
c=IN IP4 10.1.50.133
t=0 0
a=X-nat:0
m=audio 4000 RTP/AVP 9 8 0 18 101
a=rtcp:4001 IN IP4 10.1.50.133
a=rtpmap:9 G722/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:0 PCMU/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=sendrecv
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
3705101308mS H323Evt: Recv: RegistrationRequest 10.1.50.144; Endpoints registered: 84; Endpoints in registration: 0
3705102219mS SIP Rx: UDP 10.1.50.133:5060 -> 10.1.50.10:5060
INVITE sip:265@10.1.50.10;transport=udp SIP/2.0
Via: SIP/2.0/UDP 10.1.50.133:5060;rport;branch=z9hG4bKPjfSjXawCDywr6JexS9MKMvKQQVfkOjzCx;alias
Max-Forwards: 70
From: <sip:264@10.1.50.10>;tag=ea3wkOjbgvymJzLdc1ZXJj1Dztm8FTP7
To: <sip:265@10.1.50.10>
Contact: <sip:264@10.1.50.133:5060;ob>
Call-ID: inznb-U4JLVPiMgTxbtXnfRmtAw8.RU1
CSeq: 28880 INVITE
Allow: PRACK, INVITE, ACK, BYE, CANCEL, UPDATE, INFO, SUBSCRIBE, NOTIFY, REFER, MESSAGE, OPTIONS
Supported: replaces, 100rel
User-Agent: Avaya B179 2.3.9
Content-Type: application/sdp
Content-Length: 343

v=0
o=- 3742748846 3742748846 IN IP4 10.1.50.133
s=pjmedia
c=IN IP4 10.1.50.133
t=0 0
a=X-nat:0
m=audio 4000 RTP/AVP 9 8 0 18 101
a=rtcp:4001 IN IP4 10.1.50.133
a=rtpmap:9 G722/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:0 PCMU/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=sendrecv
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
3705102223mS SIP Call Rx: phone
INVITE sip:265@10.1.50.10;transport=udp SIP/2.0
Via: SIP/2.0/UDP 10.1.50.133:5060;rport;branch=z9hG4bKPjfSjXawCDywr6JexS9MKMvKQQVfkOjzCx;alias
Max-Forwards: 70
From: <sip:264@10.1.50.10>;tag=ea3wkOjbgvymJzLdc1ZXJj1Dztm8FTP7
To: <sip:265@10.1.50.10>
Contact: <sip:264@10.1.50.133:5060;ob>
Call-ID: inznb-U4JLVPiMgTxbtXnfRmtAw8.RU1
CSeq: 28880 INVITE
Allow: PRACK, INVITE, ACK, BYE, CANCEL, UPDATE, INFO, SUBSCRIBE, NOTIFY, REFER, MESSAGE, OPTIONS
Supported: replaces, 100rel
User-Agent: Avaya B179 2.3.9
Content-Type: application/sdp
Content-Length: 343

v=0
o=- 3742748846 3742748846 IN IP4 10.1.50.133
s=pjmedia
c=IN IP4 10.1.50.133
t=0 0
a=X-nat:0
m=audio 4000 RTP/AVP 9 8 0 18 101
a=rtcp:4001 IN IP4 10.1.50.133
a=rtpmap:9 G722/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:0 PCMU/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=sendrecv
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
3705102235mS H323Evt: Recv: RegistrationRequest 10.1.50.40; Endpoints registered: 84; Endpoints in registration: 0
3705103037mS SIP Rx: UDP 10.87.1.241:5060 -> 10.1.50.10:5060
REGISTER sip:10.1.50.10 SIP/2.0
From: <sip:7000@10.1.50.10>;tag=63d06278-f101570a-13c4-50029-65-72c8e9fc-65;epid=0003D6024B9600
To: <sip:7000@10.1.50.10>
Call-ID: 693d0018-f101570a-13c4-50029-65-1d829b76-65
CSeq: 1895 REGISTER
Authorization: Digest username="Cresco",realm="ipoffice",nonce="cfc7850d4d56170a41e1",uri="sip:10.1.50.10",response="b106a5ac332a154c4399281273a14f00",algorithm=MD5
Via: SIP/2.0/UDP 10.87.1.241:5060;rport;branch=z9hG4bK-1bc71-6c81c9d-483e75ef
Max-Forwards: 70
Supported: 100rel,replaces,msrtc-event-categories,gruu-10
User-Agent: RV/V8.3.2.534 XT5000 IPO
Expires: 3600
Contact: <sip:7000@10.87.1.241:5060>;+sip.instance="<urn:uuid:25f24f0e-8478-5e03-95b9-06c19f8b2d4d>"
Allow: INVITE,ACK,PRACK,BYE,UPDATE,OPTIONS,CANCEL,REFER,INFO,NOTIFY
Content-Length: 0



Let me know if you guys need anything specific in the trace .... I checked all under the SIP tab in monitor
 
Upvote 0 Downvote
Set the proxy IP address to the IPO IP address and SIP needs a password
 
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Hi randy.

Change it to TCP..not TLS

Make sure you have the login password put in..your screen shot does not show it..
The password from Telephony, login.
 
Upvote 0 Downvote
Also on you lan voip tab make sure sip register is ticked
 
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Update:
Thanks for all the help guys... never actually had to change any settings... They are both registered now... It was some glitch in the web interface seeing the changes... if i made changes to the phone config on web side the phone was not picking them up... i made the changes on the phone directly then refreshed and saved on the web side and everything started working.... weird glitch

Thanks Again
You guys Rock
 
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