Avaya One-X Communicator over RDP

[Jsaunde7]

All,

I've tried to do some research and getting conflicted information. We currently use one-x communicator and starting to allow users to work from home and they currently use Citrix Web Client to RDP into their Windows 7 machines. When logging in to RDP, they have the option to change audio to play from their PC and use Remote Audio and also select remote Audio in one-x communicator once logged in.

Issue I'm having when doing testing from my home PC(using WIFI and not directly connected to my LAN) is audio is sometimes choppy or has a little static or delayed. I've updated RDP config under my group policies on work PC and also added set audioqualitymode:i:2 to my RDP file on my home PC.

Are there any suggestions of anything that I've missed or anything I can try so we can allow users to start working from home as this is the direction we want to move to.

 

[Wanebo]

Make sure that your internet connection from your home is good. speedtest.net or some other such service can verify your bandwidth and latency for you.

Make sure the version of OneX communicator is up to snuff. Some of the relatively recent older versions demonstrated call quality issues when other cpu or bandwidth intensive programs get busy.

I'm not sure any version of OneX has been cleared for using it under the configuration you are trying. Pretty sure you are not going to be able to use QOS very easily so poor call quality will always be a possibility.

 

[jimbojimbo]

running audio through a virtual desktop is iffy. first of all most virtual desktop installations try to maximize processor usage while sacrificing performance. Just doesn't work with real time audio. You may also experience significant issues if your VPN devices are not up to the task and use features such as RED/WRED without prioritizing audio streams. Avaya does have a VDI Communicator solution over SIP/SBC you might want to look at.