Avaya Manager Fail

[KPM2S]

Hey Guys,

So I have a customer that needed a new controller, other one wouldn't power on anymore. I swapped out the controllers and got them up and working, the only thing is now I cant seem to connect via manager anymore, I keep getting a "Network Error- Failed to log into IP Office". I have tried to different releases of Manager and I still cannot connect. Any ideas? I cant connect via WAN port wither, I get the same message.

 

[intrigrant]

manager too old? wrong password (default security settings)?

 

[KPM2S]

New controller at 9.0, passwords are all still at default and security settings will not allow me to get in either. I get the same response when trying to get into the security settings and they are default too.

 

[amriddle01]

The system will often corrupt the passwords just for fun, connect the DTE lead and type at-securityresetall, then enter the MAC when prompted, then once it says OK try access again

 

[KPM2S]

What if I cant connect via DTE? Im trying to do all of this remotely for they are in another state.

 

[amriddle01]

If you have the correct address (in same LAN as PC you're using) and rebooting doesn't help, then you have no other option really

 

[KPM2S]

Yeah its so weird, I can see the system when that window pops up and it has the correct IP address, I can ping it fine. I just cant connect to it. I have had this issue once before and reloading a new version of manager worked, its not in this case so I wanted to see if anyone else had the same issue at one time.

 

[intrigrant]

What version do you have?

 

[KPM2S]

I have 3, 8.1, 9.0 and 9.1 and none of them get me in. My controller is set at 8.1 (85)

 

[intrigrant]

Pity, if on 9.x you could used webmanager.
Did you try Administrator/password?
can you access security settings? security/securitypwd

 

[KPM2S]

Yes I have tried all default passwords and within security settings as well.

 

[Telecomboy]

I had this happen with an R9.0. I had to access via the DTE and reset the passwords. Once reset, I could access again.

 

[amriddle01]

Last thing you could try is open a recent config then try an offline send config, has worked in the past (way back)

 

[KPM2S]

I will try that now and let you know...