Avaya Maintenance Permissions on G3

[lduran67]

I cancelled my Avaya Maintenance a couple of years back and have mainteance via a local vendor (Avaya Business Parnter)for major support, but esentially my dept does all MAC work and maintenance on our Switch -
luckily, when I cancelled my Avaya Maintenance, I never lost my maintenance permissions. HOWEVER, I have run into a bit of a problem now with an impending upgrade to the S8500) as with this upgrade, my business partner vendor believes that I will lose all maintenance permissions (busy out/rel etc) unless I sign on with an Avaya maintenance contract.
Does anyone else have a read on how this works - or getting around it. My take is that Avaya has opened up the market for Business Partners to service their customers to ensure satisfaction, however they are taking away permissions with that???
Does this all sound right??

 

[NX01]

The BP can get the craft login and pw. You will have to sign a waiver for them to send in to Avaya. Then you can look over their shoulder . It is called a "Business Partner Temporary or Permanent Login Request for Avaya Definity or Audix system Access"

In the future everything will work...

 

[mikeydidit]

It sounds like you’re in the same boat as we are. In our case we had to do a maintenance assist program, which is a less expensive solution. I get my maintenance permissions and have a level of support from my business partner. If it is something that they cannot help me with, they contact Avaya's tier 3 and have them look into it. One more thing that you might want to look into. In some cases Avaya will throw in little incentives for people having upgrades done. This might be something that you want to ask about as part of the upgrade.

Mike Jones
LSUHSC