Avaya IPO500 call forwarding scenario

[Obinzzz]

Good day!

Can you help us with our scenario:

Local of boss: 701,702,703,....7xx
Secretary: 201,202,203,....2xx
Other locals: 301,302,303,....3XX

Existing setup is all calls that will be transferred to BOSS' locals 7XX series (internal / external) will forward unconditional first to their designated secretaries 2XX series.

Is this scenario possible:
When a BOSS calls a BOSS (intercom), the call will be directed to the BOSS and not to be forwarded to it's designated secretary.
>>>>Local 701 calls 703, the call is directly transferred.

When another local / external call is transferred to the BOSS, the call is still forwarded to it's designated secretary.
>>>>When local 301 calls 701, the call is forwarded to 201

Thank you!

 

[rdoubrava]

No, it's possible using hunt groups but it's going to be very complicated.

 

[janni78]

Maybe this would solve it?

Dial Physical Extension by Number
Dial a specified extension number regardless of the current user logged in at that extension and any forwarding, follow me or do not disturb settings applied by the current extension user. Note that the extension number used is the Base Extension number set against the extension configuration settings.

Telephone Number: Base Extension number.

Default Short Code: *70*N# (U-Law only) (not on Server Edition)

Programmable Button Control: PhyEx

See also: Dial Physical Extension By Id, Priority Call.

Release: 1.4+.

Example

The example below allows the extension with the base extension number 201 to be called regardless of the extension number of the user currently logged in at that extension.

Short Code: *97

Telephone Number: 201

Feature: DialPhysicalExtnByNumber

Parent topic: Short Code Features

"Trying is the first step to failure..." - Homer

 

[derfloh]

Jannik suggestion works well. Used it many times before.