Avaya IP Office paging with a station port-what paging interface works best 4

[chadphoneguy]

I have a customer that we installed an Avaya IPO last week. We were using a trunk port for paging and it worked great with a Bogen UTI-1. However, they would like the use of Simultaneous Page through the phones as well.
So we switched it to a station port on the IPO so we could create a paging group and put all the phones in it with the analog station as well. The UTI would not work, no matter what I changed. I played with the short code, Dial paging vs. Dial extn. Also the extension settings with the "paging speaker" setting versus the "IVR Port" setting. Could not get it to work. Bogen tech support finally told me that it would not work because the IPO analog port only gives 40V of ring voltage and the UTI needs at least 62. So I called Viking and they recommended the FXI-1 which is billed as a "use virtually any station port" to page to a loudspeaker paging system. Works, but you get 1 ring over the loudspeaker when you dial the paging short code, plus you hear a fizzle out sound after you hang up and it disconnects. Viking then says, that the FXI-1 isn't answering fast enough and I need to order the RAD-1A instead. I need someone who has made this work to recommend what inexpensive device will work on a station port in between the paging system and the IPO.
After the paging interface is a Bogen WMT-1A matching transformer and then it goes to an old Optimus MPA-50 radio shack amplifier that they had before that they want to reuse. From the WMT-1A it goes to the Microphone input to page out.
Any suggestions? Please help, I don't want to order something else that doesn't work. Thank you in advance.
Chad

 

[TouchToneTommy]

http://www.touchtonetommy.com/Files/IPOPagingAnalogStationPortandUTI.pdf

Wire up a 680-ohm resistor across Tip and Ring of the analog station, run that to the page port jack on the UTI, set the switches to Page Port and VOX, power cycle the UTI, and reboot the IPO

 

[chadphoneguy]

Where do you pick up a 680 ohm resistor? I have one place in town that has them, but they are asking me how many watts the resistor needs to be? Does it matter?
Also, with it setup without the resistor, I get a busy signal when I dial the short code for paging. Is a resistor going to change that, or is this something else that I have wrong in the IPO config?

 

[TouchToneTommy]

Radio Shack sells a 5 pack of 1/2 watt resistors for $1.98. Yes, that is going to correct the busy signal when you dial the code for paging.

 

[chadphoneguy]

Question? if I put my butt set in between the IPO analog port and the UTI in monitor mode, shouldn't that put the 680 ohms across that line to test it? I tried this and I still get a busy if I call the paging hunt group, and I get a call rejected if I call the analog station port directly.

 

[chadphoneguy]

I still get a the same with a 680 ohm resistor. I get a call busy when I call the hunt group for paging. I get a call rejected if I call the paging station extension.
I am out of ideas.
Thanks for your help, TouchToneTommy. Any other suggestions?

 

[amriddle01]

Did you reboot the IP Office with the resistor connected or with the butt set off hook? Try that if not, it will not work without a reboot for some reason

 

[chadphoneguy]

Amriddle01, yes I rebooted with the manager twice, once with the resistor and then once with the buttset offhook. Then I tried the same thing with a hard reboot twice, pulling the power cord.
I still get a busy when I dial the paging short code, a busy when I dial the paging hunt group extension, and a call rejected when I call the analog paging extension.
I am pulling my hair out.
Any other suggestions are much appreciated.
Thank you,
Chad

 

[smokinjoe2938]

how is your paging short code built?

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[TouchToneTommy]

Your butt set in monitor mode doesn't put any resistance across the pair. Off hook, of course, it's around 600 ohms. My butt set will automatically from talk to monitor if battery is lost, so it's no good for keeping off hook during a reboot (cause it won't stay off hook).

Maybe post the config somewhere? You're using an analog telephone station port, it's set to Paging Speaker, it's included in a Hunt Group, and you're dialing a short code that does a Dial Page to the hunt group?

 

[chadphoneguy]

thanks again for responding.
yes, the analog port extension 208 is set to paging speaker. (I have played around with this as well and set it to ivr port, but no change so I moved it back)
it's included in the paging hunt group 300.
The short code that I built was
code: 70
feature: dial paging
telephone #: 300 (which I have played around with as well, changing this to point directly to ext 208 and changing the short code to dial extn in this mode.)
line group id: 0

I will post a config in next response:
thank you,
Chad

 

[Sean5150]

Make sure queuing is turned off for the hunt group

 

[chadphoneguy]

I wasn't able to post the config: it won't let me attach something, it just let you put in a URL to go to an attachment on the web.

queuing and voicemail are both turned off in the hunt group.

Also, just a note, I switched the config to a trunk port to test it, it works through the paging equipment fine, so I know the paging equipment is good.
I switched the short code to feature: dial
then changed the line group id to 2 and put that line in the same line group id.
Tested with the short code 70 and it works great. switched it back to the station and rebooted and same result, busy when calling the short code or the hunt group extension #.

 

[smokinjoe2938]

I assume 300 is the group extension for the paging hunt group, mine is set up exactly as yours is as far as the extension and paging short code, my hunt group is set to collective, I also have a 600 ohm resistor going across the tip/ring pairs of the analogue extension port on the 66 wiring block, also do have the analogue extension a member of the paging hunt group.

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[chadphoneguy]

yes, the analog extension is a member of the paging hunt group.
300 is the paging hunt group and it is set to "collective" as well. no voicemail or queuing.
I also have the 680 ohm resistor going across the tip and ring of the wire between the Avaya IPO analog port and the UTI "page port"

 

[smokinjoe2938]

one last try for me, try changing the dial paging short code to a different number such as *82 may have some sort of numbering conflict, short codes are kind of weird that way.

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[chadphoneguy]

tried switching the short code and no change. busy signal.
that is why each time I try paging I try dialing the short code of 70 and also the hunt group extension of 300 and get the same result. I have just been trying that so that I know if its the short code causing it, I would get a different result on the hunt group extension dial.

 

[smokinjoe2938]

you can only test this by using the short code, calling the hunt group extension will ring any phone in the hunt group, I understand it didn't work, I am at a loss here and are you sure you have it wired correctly the the external paging equipment?

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[chadphoneguy]

yes, I am positive. I have checked multiple times. also, I am testing now at my office, and I have recreated the same issue that we are having onsite at the customer, and they have their own paging amp and spkrs. I am convinced it's something with the IPO config, because I get that busy signal at both locations with the same UTI and different IPO.

 

[TouchToneTommy]