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Avaya IC Email - If an email is deferred, does it show in the oldest wait time?
- Thread starter reitel32
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heathersuzanne
Technical User
Hi,
In our enviornment, if an agent deferrs an email contact, we can see it on WebACD. I do not beleive you will ever see it in CMS, as CMS shows agent states and call related information - not email information. Is this what you meant by oldest wait time? Where are you seeing oldest wait time?
In our enviornment, if an agent deferrs an email contact, we can see it on WebACD. I do not beleive you will ever see it in CMS, as CMS shows agent states and call related information - not email information. Is this what you meant by oldest wait time? Where are you seeing oldest wait time?
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