We have release 10 on all of our servers and we are a SIP environment. We have IS engineers that frequently call users to work issues that they have reported. The engineers are wanting to mask their number from being sent because the users are beginning to call them back directly instead of the correct channels via the Help Desk. I have searched and read about various solutions like Client room (did not work)and building a bridged line appearance for these users to call from instead of their personal DN.
I just want to make sure I have not missed anything. Is there a way to block/mask their extension number on internal calls in a SIP environment on the new release of Avaya servers?
I just want to make sure I have not missed anything. Is there a way to block/mask their extension number on internal calls in a SIP environment on the new release of Avaya servers?