Hello all,
I've done some searching and have seen that i am not the only one to experience this.. unfortunately the solutions provided have not worked.
We have about 7 outside users who have the 5610SW IP (all of which have different ISPs and networking equipment).
Typically on long calls their phones will randomly reboot, obviously dropping the call. This has gotten so bad that they use their landlines which is bad for us.
There is no pattern except the fact that most drop at exactly 50 minutes.
They connect to our Juniper here at HQ.
Here's an example of one of our users logs from the Juniper:
2009-07-23 12:45:45 info IKE xx.xxx.xxx.xxx: XAuth login was passed for gateway Avaya-VPN-Phone-Gateway, username waynea-avaya, retry: 0, Client IP Addr 10.200.200.29, IPPool name: Avaya-VPN-Phones, Session-Timeout: 0s, Idle-Timeout: 0s.
2009-07-23 12:45:44 info IKE xx.xxx.xxx.xxx: XAuth login was refreshed for username waynea-avaya at 10.200.200.29/255.255.255.255.
2009-07-23 11:55:42 info IKE xx.xxx.xxx.xxx: XAuth login was passed for gateway Avaya-VPN-Phone-Gateway, username waynea-avaya, retry: 0, Client IP Addr 10.200.200.29, IPPool name: Avaya-VPN-Phones, Session-Timeout: 0s, Idle-Timeout: 0s.
2009-07-23 11:55:42 info IKE xx.xxx.xxx.xxx: XAuth login was refreshed for username waynea-avaya at 10.200.200.29/255.255.255.255.
2009-07-23 11:05:39 info IKE xx.xxx.xxx.xxx: XAuth login was passed for gateway Avaya-VPN-Phone-Gateway, username waynea-avaya, retry: 0, Client IP Addr 10.200.200.29, IPPool name: Avaya-VPN-Phones, Session-Timeout: 0s, Idle-Timeout: 0s.
2009-07-23 11:05:39 info IKE xx.xxx.xxx.xxx: XAuth login was refreshed for username waynea-avaya at 10.200.200.29/255.255.255.255.
As you can see the 50 minutes is pretty on the ball. I've checked from this end (Juniper side) and I'm not sure how the juniper would send the phone a reboot or refresh command.
Here the config file avaya:
SET NVVPNMODE 1
SET NVVPNCFGPROF 5
SET NVSGIP xxx.xxx.xx.xx
SET NVVPNPSWDTYPE 1
SET NVVPNFILESRVR 10.1.200.15
SET NVVPNENCAPS 0
SET NVVPNCOPYTOS 2
SET NVVPNCONCHECK 1
SET MCIPADD 10.1.200.10
SET NVIKEPSK xxxxxxxx
SET NVIKEID vpnphone@xxxxxx.com
SET NVIKEIDTYPE 3
SET NVIKEDHGRP 2
SET NVPFSDHGRP 2
SET NVIKEP1ENCALG 0
SET NVIKEP2ENCALG 0
SET NVIKEP1AUTHALG 0
SET NVIKEP2AUTHALG 0
This is very frustrating to me and the end user.
Any help will be greatly appreciated.. and if you somehow live in Montreal, I'll send you some beer or something
I've done some searching and have seen that i am not the only one to experience this.. unfortunately the solutions provided have not worked.
We have about 7 outside users who have the 5610SW IP (all of which have different ISPs and networking equipment).
Typically on long calls their phones will randomly reboot, obviously dropping the call. This has gotten so bad that they use their landlines which is bad for us.
There is no pattern except the fact that most drop at exactly 50 minutes.
They connect to our Juniper here at HQ.
Here's an example of one of our users logs from the Juniper:
2009-07-23 12:45:45 info IKE xx.xxx.xxx.xxx: XAuth login was passed for gateway Avaya-VPN-Phone-Gateway, username waynea-avaya, retry: 0, Client IP Addr 10.200.200.29, IPPool name: Avaya-VPN-Phones, Session-Timeout: 0s, Idle-Timeout: 0s.
2009-07-23 12:45:44 info IKE xx.xxx.xxx.xxx: XAuth login was refreshed for username waynea-avaya at 10.200.200.29/255.255.255.255.
2009-07-23 11:55:42 info IKE xx.xxx.xxx.xxx: XAuth login was passed for gateway Avaya-VPN-Phone-Gateway, username waynea-avaya, retry: 0, Client IP Addr 10.200.200.29, IPPool name: Avaya-VPN-Phones, Session-Timeout: 0s, Idle-Timeout: 0s.
2009-07-23 11:55:42 info IKE xx.xxx.xxx.xxx: XAuth login was refreshed for username waynea-avaya at 10.200.200.29/255.255.255.255.
2009-07-23 11:05:39 info IKE xx.xxx.xxx.xxx: XAuth login was passed for gateway Avaya-VPN-Phone-Gateway, username waynea-avaya, retry: 0, Client IP Addr 10.200.200.29, IPPool name: Avaya-VPN-Phones, Session-Timeout: 0s, Idle-Timeout: 0s.
2009-07-23 11:05:39 info IKE xx.xxx.xxx.xxx: XAuth login was refreshed for username waynea-avaya at 10.200.200.29/255.255.255.255.
As you can see the 50 minutes is pretty on the ball. I've checked from this end (Juniper side) and I'm not sure how the juniper would send the phone a reboot or refresh command.
Here the config file avaya:
SET NVVPNMODE 1
SET NVVPNCFGPROF 5
SET NVSGIP xxx.xxx.xx.xx
SET NVVPNPSWDTYPE 1
SET NVVPNFILESRVR 10.1.200.15
SET NVVPNENCAPS 0
SET NVVPNCOPYTOS 2
SET NVVPNCONCHECK 1
SET MCIPADD 10.1.200.10
SET NVIKEPSK xxxxxxxx
SET NVIKEID vpnphone@xxxxxx.com
SET NVIKEIDTYPE 3
SET NVIKEDHGRP 2
SET NVPFSDHGRP 2
SET NVIKEP1ENCALG 0
SET NVIKEP2ENCALG 0
SET NVIKEP1AUTHALG 0
SET NVIKEP2AUTHALG 0
This is very frustrating to me and the end user.
Any help will be greatly appreciated.. and if you somehow live in Montreal, I'll send you some beer or something
